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Question

CR2 files from CANON will corrupted when preview by Adobe bridge

Forum|Forum|13 years ago
January 8, 2013
3 replies
22879 views

Hello Frides

This problem started for me since Sep 2012, on CS5 and CS6

Windows 7 Ultimate
64 GB Ram
Quad Core i7
ACR 7.3
ACR 6.2
Camera Canon 5D M2

The problem is when I preview my archive files it corrupt the as well; I can see the CR2 file using ACDsee Pro 5 but when I convert them to Tiff or JPEG it export the corrupted file.

The scary part is if I'm losing my archive CR2 files,

I can’t open these file in Canon Digital Photo Professional after they damaged with Adobe.

This evening I was working on a photo and export it as Tiff , when i change directory in Bridge the same CR2 file corrupted!!!!!

I delete the XMP file associated with the CR2 didn’t help, its look like when bridge try to update the thumbnail somehow it

I tested on my portable workstation

Lenovo w701ds

16 GB Ram / i7 QC / Window7 Pro

stil get this random problem.

CHecked the CF card / Card reader / all my cables on both PC's

My problem is a software problem

PLEASE HELP!!!!! SOS

This topic has been closed for replies.

M

mcoopernm3

Participant

I have had exactly the same problem as described in this thread. It suddenly started happening, but every .cr2 file in the folder became corrupt. I seem to have cured the problem on my computer for the moment, so I am reporting my steps and logic even though I am not sure they are really a solution.

Background: I shoot with a Canon 7D and have post-processed about two thousand pictures with Adobe Bridge/Adobe Camera Raw (AB/ACR) before the problem showed up. I always keep a duplicate copy of my camera files, so the corruption never threatened my originals. I always process from a special processing folder from duplicate copies of the raw files that are worth the attention.

I am aware that AB/ACR stores the 100% rendered image, I believe in cache, for quick retrieval at a later time. I became concerned that the amount of cache being used as I processed more and more pictures might lead to the corruption in some unknown way.

What I did: 1) I deleted all the duplicate and corrupted .cr2 file from my processing folder, leaving the folder empty. 2) I rebooted my computer. 3) I opened AB in the empty processing folder. 4) I purged the cache using edit>preferences>cache>purge. 5) I put fresh copies of the .cr2 files I wished to post-process into the processing folder. 6) I have now post-processed about 100 images with AB/ACR since steps 1)-5) without any problems.

I have no idea if my approach will help anyone else, but you might give it a try and report on the results.

J

JoernR

Participating Frequently

I'm having the same issues. Shooting 1D mk lV; Mac Pro Dual Core Xeon, ATI Radeon HD 5770.

Bridge will randomly take the first image I open and corrupt it. It could be per set of images or just the first image of the day. This is usually not a problem as my first images are usually just test/set up shots. This morning it screwed me royally.

I edited a shoot last night and put my highlight images into a separate folder. I then did ACR corrections and ran a batch for logo'd sample images and sent them to the client.

This morning I start up my computer and open the highlight image folder, select the 5 highlights, click on 'open in camera raw' and they pop up and after 2 seconds the first image corrupts.

I have tried copying the image to other drives as well as to my Mac Pro laptop and it does the same thing every time. Purging cache for selection doesn't work.

Copying the original in finder to another drive doesn't work (this has worked in the past).

This has happened in the past and I did find a fix of deleting a certain file in the adobe library (and it recreates it). I did save the page where I found the fix but haven't been able to find it.

I have re-created the ACR cache as well as the Bridge caches. After recreating the caches and clicking 'purge cache for selection' it briefly pops back the original and then corrupts again.

I've tried increasing cache size and various cache options.

When I view the file in finder, the tiny thumbnail shows the correct image but the preview shows corrupted image.

If I view the image in Canon's Digital Photo Professional, it pops up for a second normally and then corrupts itself.

I'm guessing it's a deep cache issue...I have well over a million images that have passed through CS6. I regulary clean my caches but am I missing something somewhere???

Any suggestions from anyone???

A

Anonymous

JoernR wrote:
click on 'open in camera raw' and they pop up and after 2 seconds the first image corrupts.
After recreating the caches and clicking 'purge cache for selection' it briefly pops back the original and then corrupts again.
When I view the file in finder, the tiny thumbnail shows the correct image but the preview shows corrupted image.

All of the above point to the first view with the embedded thumbnail. Then the ACR defaults "correct" the image to your preferences. This is what you call corrupted image. Somehow your default setting in ACR have changed. You can check this by selecting one "corrupted" image and then clicking on Edit/develop setting/clear settings. This will delete all ACR edits. What does this do?

Besides you ACR defalult settings make sure there you don't have auto color settings in edit/camera raw preferences.

Omke Oudeman

Participating Frequently

ACR 7.3
ACR 6.2
Camera Canon 5D M2
The problem is when I preview my archive files it corrupt the as well; I can see the CR2 file using ACDsee Pro 5 but when I convert them to Tiff or JPEG it export the corrupted file.
The scary part is if I'm losing my archive CR2 files,

besides the answer Curt provided I still wonder your info. You state to have 2 ACR version and I presume you mean one for each version of PS? Yet to my knowledge the latest version of ACR 6 = 6.7. This makes me wonder if you have updated your PS and Bridge CS5 also because auto update does usual take care of the latest ACR plug in version.

And you mention ACDsee Pro 5 to export them to Tiff or Jpeg. I don't follow this workflow or do I misunderstand, why blaming Bridge while using ACDsee ?

And I agree with Curt that Bridge does not write to the CR2 files itself, only to a sidecar XMP file. So the first thing to look at would be your own workflow and set up, I know this is not what one wants to hear but that still seems more likely causing your problem.

And did you try Adobe Photodownloader from Bridge to download the files, inhere you have the option to also at the same go make a back up copy of the originals, a safe way to play because you have something to go back to.

Maybe you can describe your workflow in detail so we can understand this clearly?

How do you import the files, where do you store them, how do you handle those Raw files to the moment you convert them. How do you convert them?

And also provide version numbers of your software.

How did you check your CF card, reader and cables?

And finally, can you provide a screenshot of a corrupt file for better understanding?

Virtual ArchitectAuthor

Participating Frequently

Curt

Thanks I will check the link

Omke

I have 2 workstation one CS6 / ARC 7.3 and the other one is CS5 / ARC 6.2

I import the files using Card Reader

I havechecked them and use deferent reader with both workstationes

I open all the RAW files in ARC and select all of them to apply Lens correction Done

Then I go through them and select individual files and tune them in ACR . OPEN

Edit in Photoshop

This problem occurs in both scenario befor opening the file in ACR and preview only in Bridge

When I preview my archive it corrupt them as well, / files that I used before and had no problem with. /

I tried these to find the problem:

I did try ACDsee PRO to check if I could recover the files that damaged by using Adobe it show the thumbnail and full screen preview fine but when I try to convert the output is bad.
Using Canon Photo Pro, everything is fine, the moment I preview the files with Adobe Bridge some of the files go bad and I can’t open and edit them in Canon Photo Pro anymore

Bridge CS 6: 5.0.0399 x64

Bridge CS5: 4.1.0.54 x64

as a matter of fact I just reopen Bridge and it corrupted again here is the sample

ACDSee preview of the CR2 File:

I need to find out how to recover the Corrrupted files.

Virtual ArchitectAuthor

Participating Frequently

just try to open this file on third workstation

CS5.1 ACR 6.7 same problem, export from Acdsee is bad too.

I need to find out how to recover the Corrrupted files.

here is the export from AcdSee

A

Anonymous

This question pops up every so often. It is curious to me that it is always CR2 images. An internet search has one post from 2007.

Bridge does not write to files (from Adobe Engineer) so it is unlikely a Bridge problem. One person found he had a bad card reader, another a bad mother board, still another had defective hard drive. Here is a long thread on issue. http://forums.adobe.com/thread/645620

Wish I had an answer but the threads on issue have pretty well beat the issue to death with no smoking gun pointing to any thing specific.

Might use your utilities to check you HD for errors.

Good luck and let us know how you progress.

R

Robert Shomler

Participating Frequently

Curt Y wrote:
This question pops up every so often. It is curious to me that it is always CR2 images. An internet search has one post from 2007.
Bridge does not write to files (from Adobe Engineer) so it is unlikely a Bridge problem.

That 2007 post.may have been from me (July 2007). I experienced a problem where data that should have been written to xmp file was being written to cr2 files. Definitely a bug. This was in CS3. Appeared to be a write conflict among multiple routines that write data into xmp files. Not sure erroneous write to cr2 was by Bridge or one of the other routines that write to xmp (File Info, ACR). File Info was involved. So far as I know this problem was fixed in CS4 and CS5.

That 2007 problem was different from the present problem reported in this thread. Data that should have been saved in xmp was sometimes lost but cr2 raw data was not corrupted.

What helped then was to examine content of a written-to cr2 file and that cr2 file as it came from camera media card -- file data content, not only file dates. That might help here if the OP has saved original cr2.

Virtual ArchitectAuthor

Participating Frequently

I did try his way and still getting random corrupted file

Good news as well as bad news.

It seems the problem is not Bridge related (good news for us fellow users) but likely to be found in your camera which is bad news. Hopefully a firmware update will solve your problem but we still are curious for the answer from Canon

Good luck!

My Camera is back from Canon,,Camera is Fine! CF Card is Fine ( I knew since Bridge was killing my archive files too, images from 5D and 20D )

The only explenation left is in my case Problem is in Bridge CS6 when creates/render thumbnail ( when you go to image dir and image thumbnail are blurry the moment bridge render them sharp) this process create the problem.

If I don’t use bridge to go ghtough my photos everything is fine!!

No Problem with CS5!!!!!

Fresh install OS / Windows / Adobe same problem......

I ended up using ACDSee Pro to brows and find photos to prevent corruption by Bridge and copy what I want to open in a deferent dir and open those directly from photoshop!!!

its pain in the .... but its better than losing my archive randomly !

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