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Crashing My Computer and Shutting it down

New Here ,
Apr 01, 2019 Apr 01, 2019

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Any Adobe Software I use keeps crashing and shutting down my laptop. I use a very high quality laptop, not some old one. And its brand new. I have used other softwares to see if its the computer but they have not crashed or shut down my laptop. I even tried gaming to see if it would crash, but nothing, works perfectly fine. So it has to be the Adobe softwares. Im using Bridge, Photohshop and Lightroom. I use only one program at a time never to many programs at once. I have a i7, 16gbram, and a high graphics card. I have a lot of memory space to not crash. So it HAS to be the software. Has anyone had this problem? Adobe I would love some feed back or a new update please.

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LEGEND ,
Apr 01, 2019 Apr 01, 2019

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What operating system are you using? What version of Adobe software? Are there any error messages? Did you try uninstalling then reinstalling from scratch?

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Community Expert ,
Apr 01, 2019 Apr 01, 2019

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From the  looks of it he is on a windows OS

He probably has a gaming laptop the uses two GPU processors.

Can you post your crash log here?

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New Here ,
Mar 31, 2020 Mar 31, 2020

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I am having the same issue with all adobe products. I am still unsure of what the issue is and how to fix it. I am now using lumiar 4 to edit photos. 

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Community Expert ,
Apr 01, 2020 Apr 01, 2020

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Well .................... and not everone has the same issue.

I will ask again.

If you are on a windows OS and your computer is crashing you need to post the appliaction crash report here.

It could many, many things.

Go to adminstraive tools/ event viewer/ windows logs/application and look for the PS or AI or ID or Br crash.

High lite the report and go to COPY  "copy as text" and post the information here.

Most issues can be solved by looking at the reports.

 

 

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New Here ,
Jul 09, 2020 Jul 09, 2020

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Log Name: Application
Source: NVIDIA OpenGL Driver
Date: 09-Jul-20 5:58:57 PM
Event ID: 1
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: TheFatMonk
Description:
Unable to recover from a kernel exception. The application must close.


Error code: 3 (subcode 2)
(pid=12336 tid=14428 adobe premiere pro.exe 64bit)

Visit http://www.nvidia.com/page/support.html for more information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="NVIDIA OpenGL Driver" />
<EventID Qualifiers="49152">1</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-07-09T12:28:57.773741900Z" />
<EventRecordID>59040</EventRecordID>
<Channel>Application</Channel>
<Computer>TheFatMonk</Computer>
<Security />
</System>
<EventData>
<Data>Unable to recover from a kernel exception. The application must close.


Error code: 3 (subcode 2)
(pid=12336 tid=14428 adobe premiere pro.exe 64bit)

Visit http://www.nvidia.com/page/support.html for more information.</Data>
</EventData>
</Event>

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Community Expert ,
Jul 09, 2020 Jul 09, 2020

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You need to go to the Nvidia site and get their latest video driver for your video card.

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Community Expert ,
Jul 09, 2020 Jul 09, 2020

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Make sure you reboot your machine after you install the new driver.

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Participant ,
Jul 07, 2022 Jul 07, 2022

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Hello, I am having the same problem. Please will you tell me how to access administrative tools. I don't know where to find that. Thank you.

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New Here ,
Jul 03, 2021 Jul 03, 2021

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i am also facing same issue in my laptop all adobe apps getting crash i have 16 gb ram navida graphic 1650ti plzz help me anyone 

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Community Expert ,
Jul 03, 2021 Jul 03, 2021

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Well .................... and not everone has the same issue.

 

If you are on a windows OS and your computer is crashing you need to post the appliaction crash report here.

It could many, many things.

Go to adminstraive tools/ event viewer/ windows logs/application and look for the PS or LR or ID or Br crash.

High lite the report and go to COPY  "copy as text" and post the information here.

Most issues can be solved by looking at the reports.

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New Here ,
Jul 03, 2021 Jul 03, 2021

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actually its freezing also 

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Contributor ,
Jan 04, 2022 Jan 04, 2022

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I also have the same problem with a monster of a laptop having 65GB of RAM and an NVidia Quattro P4000 GPU and whatnot. Adobes Programs are the ONLY ones that crash my laptop the really hard way, so that the GPU can't recover and it all has to be rebooted to even be able to use the screen. Usually it is After Effects crashing, right now it was Photoshop. It's like a hand grenade going off, everything immediately stops working, all screens go black, sometimes it beeps and then you have to hard-reset the whole system. Whatever you were working now might be lost.

I'm actually considering to end my subscription, because this happens so often and the software is really not very reliable and even dangerous if it acts like this.

 

 

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Community Beginner ,
May 05, 2023 May 05, 2023

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I Have been having the same problem.

 

Log Name: System
Source: EventLog
Date: 05/05/2023 11:55:10
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-JP6DS2V
Description:
The previous system shutdown at 11:50:58 on ‎05/‎05/‎2023 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-05-05T09:55:10.8506139Z" />
<EventRecordID>28335</EventRecordID>
<Correlation />
<Execution ProcessID="2592" ThreadID="2616" />
<Channel>System</Channel>
<Computer>DESKTOP-JP6DS2V</Computer>
<Security />
</System>
<EventData>
<Data>11:50:58</Data>
<Data>‎05/‎05/‎2023</Data>
<Data>
</Data>
<Data>
</Data>
<Data>9</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>E7070500050005000B0032003A00DE02E707050005000500090032003A00DE023C0000003C000000000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

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Community Beginner ,
May 05, 2023 May 05, 2023

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Another log file that might be relevant:

 

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 05/05/2023 11:55:03
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-JP6DS2V
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>9</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2023-05-05T09:55:03.6303399Z" />
<EventRecordID>28347</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-JP6DS2V</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
</EventData>
</Event>

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Community Beginner ,
May 18, 2023 May 18, 2023

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LATEST

I eventually established that it was a hardware problem - motherboard incompatibility with multi-core processor.

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