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G
genenphoto
Participant
October 3, 2015
Answered

El Capitan & Adobe Photo Importer

  • October 3, 2015
  • 58 replies
  • 50554 views

The photo importer callable from Bridge no longer recognizes my cameras since I installed El Capitan.  I've disabled Apple's Phottos.app from importing.  Is there a workaround, or is it bye-bye Photo Importer for me?  I am of course NOT using CC, but PS 12.last update on a Mac Pro.

--Gene

      This topic has been closed for replies.
      Correct answer rpandita

      Image Capture does indeed work BUT it is such a pain: no ability to rename files, no auto stacking of RAW and JPEG files and no control over where the files are downloaded to on the computer.


      Hi everyone,

      Also I would request you to keep an eye on this thread - Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

      We will be updating this thread when we have new information.

      Regards

      Rohit

      58 replies

      Show previous replies
      sherriw17984654
      sherriw17984654
      Participant
      October 5, 2015

      I am having the same issue with my Adobe Bridge not acknowledging my Canon 7d nor my iPhone since upgrading to El Capitan. 

      please tell me that Adobe is working on a fix for this now.  I have tried everything that has been suggested above spending my entire afternoon trying to resolve this problem and it is still there.

      Frustrated Adobe user.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 5, 2015

      >since upgrading to El Capitan... Frustrated Adobe user

      Should that not be frustrated Mac user?

      Have you told Apple that their update broke your software?

        Magnus Lewan
        Magnus Lewan
        Participating Frequently
        October 5, 2015

        Or "frustrated computer user"... It is impossible for us users to tell whose fault this is. Apple may have had very good reasons to implement the change they did if it corrected other problems or improved some features or stability for the vast majority of users. Or they just blew it. Impossible to tell.

        The fact that this forum or the Apple forums or other forums on the internet are not flooded by reports, suggests that it is a problem for a limited number of situations, which was difficult to find in beta-testing.

        Anyhow, I hope that both Apple and Adobe realise that enough users are affected for them to discuss this urgently with each other and send out an update ASAP.

          Ph0t0grapher
          Ph0t0grapher
          Participating Frequently
          October 4, 2015

          Elements Organiser Photo Downloader also has the same problem. It no longer detects my iPhone for downloading images. Surprised this was not picked up in beta testing.

          dazdesigner
          dazdesigner
          Participating Frequently
          October 4, 2015

          Hi

          Thank you for the feedback, I tried what you mentions (all three). Still no luck.

          Also I noticed the quality of this menu (only this one) is a bit blur (it happen after installed El Capitan). Other menu are fine.

          D
          Daniel Storch
          Participating Frequently
          October 4, 2015

          Arrrgh having the same issues upgraded to Capitan and my CC2015 and Bridge CC fail to see my cameras! Apples Photo app can see them.

          This is way frustrating

          Can not import ....

            rpandita
            rpandita
            Inspiring
            October 4, 2015

            Hi,

            • Please try resetting preferences of Bridge and see check if that helps
            • Start Adobe Bridge and immediately press Command+Option+Shift until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.
            • If the above step does not help, try formatting the SD card, but make sure to back up your images on the computer drive first.

            Regards

            Rohit

            rpandita
            rpandita
            Inspiring
            October 15, 2015

            I am having the same problem in Photoshop Elements 13.

            Do you know if the new version (Photoshop Elements 14) has the same issue? I mean, would it help to upgrade to the new versión?

            Thank you


            Hi jotapebernal,

            Regards

            Rohit

            dazdesigner
            dazdesigner
            Participating Frequently
            October 4, 2015

            me too - my bridge CC don't see my card or camera. It's happen after installed El Capitan. I tried uninstall and then install Bridge CC but no luck. I think it will be update for Bridge soon (hopefully)

              rpandita
              rpandita
              Inspiring
              October 4, 2015

              Hi All ,

              Can you please provide camera information your workflow and complete system information.

              Regards

              Rohit

              Diz7
              Diz7
              Participating Frequently
              October 4, 2015

              Hardware Overview:

                Model Name: MacBook Pro

                Model Identifier: MacBookPro6,2

                Processor Name: Intel Core i5

                Processor Speed: 2.53 GHz

                Number of Processors: 1

                Total Number of Cores: 2

                L2 Cache (per Core): 256 KB

                L3 Cache: 3 MB

                Memory: 8 GB

                Processor Interconnect Speed: 4.8 GT/s

                Boot ROM Version: MBP61.0057.B10

                SMC Version (system): 1.58f17

              System Software Overview:

                System Version: OS X 10.11 (15A284)

                Kernel Version: Darwin 15.0.0

                Boot Volume: MacDisk

                Boot Mode: Normal


              Camera: Fuji X100S Firmware version 1.21

              Open Adobe Bridge CS6 5.0.2.4

              Plug camera into USB port and switch camera on.

              Select File > Get photos from camera

              Opens Adobe CS6 - Photo Downloader

              Get photos from:

              <None detected>

              No device found

              <refresh list>

              No device found

              Note: Photos taken in JPG format and not raw.

              Apple Photo.app sees the camera and will download the pics.

              rpandita
              rpandita
              Inspiring
              October 4, 2015

              Hi Diz7,

              • Try reinstalling Bridge and then restart the computer
              • If that does not work then try reinstalling camera raw plugin

              Regards

              Rohit

                Magnus Lewan
                Magnus Lewan
                Participating Frequently
                October 4, 2015

                Same problem here. No solution in sight. I did not try the 'scum sucking piglet' trick, but that's next on my list.

                  Magnus Lewan
                  Magnus Lewan
                  Participating Frequently
                  October 4, 2015

                  Some more details here:

                  My problem is actually not that my camera is not recognised, but that my SD Card is not recognised.

                  My 64 G SD Card is not recognised. However, my 16 G MicroSDXC is recognised.

                  How Bridge/Apple decide which cards work in El Capitan, I cannot tell.

                    rpandita
                    rpandita
                    Inspiring
                    October 4, 2015

                    Hi Magnus Lewan,

                    Greetings.

                    • Is your 64 G SD Card being recognized by any application on your Mac, like LR , Apple Photos etc.?

                    Regards

                    Rohit

                    Diz7
                    Diz7
                    Participating Frequently
                    October 4, 2015

                    I have exactly the same problem. I installed El Capitan and now when I plug in my Fuji X100S, I get 'no device found'. I shoot in JPG, so it is not a 'raw' problem. The cable is working as the Mac Photo.app sees the camera and downloads the pictures but is a pain to use. I have tried resetting Bridge to default settings by holding down the Option key when starting it. I have also tried plugging the camera in and then switching it on and switching it on and then plugging it in. In Bridge I have tried Help > Updates and ensured that all available updates are installed. Rebooted, tried yelling at it, calling it a 'scum sucking piglet' but all no no avail.

                      E
                      eugeniov92653493
                      Participant
                      January 13, 2016

                      I've been having this issue as well and I have to agree, not cool Apple. The only way I'm using Photo Downloader now is that I have a second Macbook Pro that has OS X Yosemite. However, I can't use that Mac because well since Yosemite isn't the latest OS X, the mac's performance is terrible unless I update it and I refuse to make that mistake a second time. Apple is just stubborn but it seems to them that they don't find a need to care as a world-wide franchise. So self important, I wish Steve Jobs was here to fix this. Adobe, as a multibillion-dollar corporation yourselves, is there anyway your future products and updates can resolve this issue without Apple's interfering nonsense? I believe we can all agree that your products are outstanding and are worth their weight in gold and I want to be able to use them to the fullest. In my eyes, it's like Apple is being manipulative and you're being left in the wind. Now I could be wrong on a number of levels here (I probably am) but this is just not right. Is there anyway this can be fixed or are my hopes just mere fantasies?

                      I know I could just continue importing my images using my old Mac then switch over to the El Capitan Macbook or just give in to Apple altogether but Photos.app feels belittling. "Photos.app makes phots easier" "All your photos. Always with you and picture perfect." We're already becoming a declining race, can we not have technology do everything for once?

                      Okay, I got carried away there so I'm done ranting.

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