Participant

Answered

Export doesn't work on the latest version of bridge

Forum|Forum|5 years ago
July 24, 2020
6 replies
20534 views

Hi!

I just downloaded the latest version of bridge, and exports don't work anymore. I'm on windows 10, when I click on custom export, select my settings and click on "start export", nothing happens. If I right click on the picture and go to export progress, I can see my exports stacking up there, showing "x pending jobs" and below the list of pictures, showing "0 of 1 files". I tried on jpegs and raws.

Anybody knows where this could come from please?

Thanks!

This topic has been closed for replies.

Correct answer Sahil.Chawla

Hi All,

This issue has been fixed in the latest update of Adobe Bridge which is 12.0.2 Please check this article for more information.

To update Bridge to 12.0.2 click "Update" in the Creative Cloud desktop application next to Bridge Click here to see detailed instructions for updating the application

Regards,

Sahil

Sahil.ChawlaCorrect answer

Adobe Employee

Hi All,

This issue has been fixed in the latest update of Adobe Bridge which is 12.0.2 Please check this article for more information.

To update Bridge to 12.0.2 click "Update" in the Creative Cloud desktop application next to Bridge Click here to see detailed instructions for updating the application

Regards,

Sahil

Sahil.Chawla

Adobe Employee

Hi All,

The 11.1 update of Bridge has a fix for this issue, please find more information here: https://helpx.adobe.com/in/bridge/kb/fixed-issues.html

You may update Bridge through the Creative Cloud Desktop App.

Regards,
Sahil

P

polyxo

Inspiring

@Sahil.Chawla We run an E-Commerce and using Export from Bridge would have been just perfect for our use case and our thousands of assets....

Ability to more Metadata at Export time ✔
An Export Queue ✔
Easily accessible presets for different asset-types ✔
Dead simple Drag & Drop interface ✔

Once set up, even co-workers with no graphics background whatsoever could use that function... if it only worked.

I just spend time on the phone with an Adobe support representative because we really need a solution for our export problem. The support guy obviously wasn't even aware of the reported problem. He wanted to sell me that a 200 mb psd can't get exported to png (while the same asset – using the very same Exporter exports to jpg within two seconds).

He stole my time, bullshitted me for a while, reset all my preferences without even asking, downloaded an earlier version of Bridge, then decided to escape from the remote session and the phone (left old Bridge version installed, obviously).

You guys may say this support experience is unrelated. But this is wrong. Having to contact support is the logical consequence of leaving critical bugs unfixed. Your customers need to get work done – and they will eventually pick up the phone. Those who are in charge of prioritizing development goals could easily avoid that paying professional users throw away their time.

jbm007

Community Expert

You seem to be on Windows too + I appreciate your effort with sample images and presets!

Unfortunately, this all doesn't work here.

I reset preferences the other day, before an Adobe Rep. reset them once again today. He also installed an older version and I later re-installed the latest version of Bridge.

Export to png is still utterly broken here. Affinity Photo has just chewed through the same 200+GB of psd-input in less than ten minutes and output many thousands of pngs ...

If you made those changes without rebooting your machine after each event; it was aa waaste of time.

Go get the ACC cleaner tool and delete Bridge.

Reboot your machine and reinstall Bridge.

I would also suggest you go get a app called CCleaner and scrub your windows registry.

Your other issue you have is Affinity app changed all your file associiation preferences. You may want to uninstall that first.

Your system is buggereed up.

P

patrickt78595386

Participant

Please, Adobe, post this response in such a way that it is easier to find. It took me hours to find this particular post, which is the only one that worked in solving the problem. Find an actual solution, but first make it so people can find the workaround.

D

Dylan Desrosiers

Participant

Here is a solution that worked for me using the latest version (CC 2021 11.0.0.83). For whatever reason, the Export Panel needs to be open for images to be exported successfully. Previously, I would select my .PSD images in Bridge and right click on one, then pressed Export to > Custom Export and set my settings. I tried multiple different file types (JPG, PNG) for exports, but none of them worked. The issue is I didn't have my Export Panel opened. To do this, click "Window" and then choose "Export Panel." Screenshot attached. I have no idea why this is an issue and I am surprised Adobe has not fixed it.

L

love.crusader

Participating Frequently

Wow, this solution really works! Thanks, Dylan!

So peculiar error though... I've changed my workspace recently and indeed closed Export Panel in the sidebar. Then Export stopped working but I would never guess that's the cause. I had this issue on one of the previous versions of Bridge as well, maybe two years ago, now I wonder if the cause was the same.

Adobe, please fix this...

L

Lumigraphics

Legend

Its working for me on Windows 10, haven't yet tested on Mac. Used both an export preset and a custom export to both JPEG and TIFF.

jbm007

Community Expert

Went back and checked again.

Here is the deal.

Remember my comment about Bridge export being convoluted?

Well if the export panel is not open, Bridge export does not happen.

This tricked me up some time ago.

This needs to be fixed. If you R-click images and select to export the panel should open or a warning needs to be noted.

SO make sure your export panel is open ansd THEN try the export function.

Clear as mud.

L

Lumigraphics

Legend

Just tested, worked here even with Export closed after a successful export. But quit and relaunch Bridge and try right-click to Export, no go with the panel closed. So apparently the Export function must be initialized or something. Ugh.

jbm007

Community Expert

Its broken.

Adobe knows its broken.

Patch needs to be released ASAP.

Win 10 x64 OS ver 1909

P

PyndleAuthor

Participant

Thanks for your reply. Interesting, I couldn't find anything about it online, nobody is complaining. Are people not exporting their photos?

Also, how on earth did they release a product with the export function not working ?!

jbm007

Community Expert

I think Adobe released a patch last week.

The whole export function is convoluted, so I have seen others not being able to use the export tool properly.

In this case, it appears to generate a export routine , but does nothing after that.

Tried 6 different file associations plus a couple of custom export. All failed.

Passed it up the food chain. Hopefully is a quick fix.

Jim

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