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Export is resizing incorrectly

New Here ,
Jun 14, 2021 Jun 14, 2021

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I am consistently having Bridge resize images on Custom Export even when I set the scaling to 100% and incorrectly sizing images when I specify Fit to Long Edge. They are all shrinking down to about 5% with almost every image going to 252x189pixels when the originals are 

 

Original Files are HEIC (iPhone) and exporting to Jpeg quality 10. 


Anyone know what I could possibly be doing wrong? 

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New Here ,
Jul 02, 2022 Jul 02, 2022

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I'm still having the exact same issue - renewing this question. Same thing happens with Workflows - even though there is NO resize component in my workflow (only file type converstion) it's still resizing my HEIC images to a postage stamp size. 

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Adobe Employee ,
Jul 08, 2022 Jul 08, 2022

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Hi @Yeeeeeeha ,
Thanks for your feedback.
Could you share the following details about the issue:

  • Bridge version
  • System configuration
  • Is the issue specific to particular files/format?

Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com


Thanks,
Bridge Team

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New Here ,
Aug 18, 2022 Aug 18, 2022

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I am having this exact same issue.
Adobe Bridge: 12.0.2.252
trying to convert to JPG and its automatically resizing and making them tiny

 

I'll email the files to that email now.. 

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New Here ,
Aug 19, 2022 Aug 19, 2022

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LATEST

Just tested on Bridge version 12.0.2.252 - The downsizing to 320x240 @300dpi still happens for HEIC files. I tested the same workflow on jpg and ARW's and the workflow seems to work as expected - converts to jpg with no resize.

 

OS Name Microsoft Windows 11 Pro
Version 10.0.22000 Build 22000
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z690 AORUS MASTER
System Type x64-based PC
System SKU Default string
Processor 12th Gen Intel(R) Core(TM) i9-12900K, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. F7, 1/27/2022
SMBIOS Version 3.4
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z690 AORUS MASTER
BaseBoard Version Default string
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.778"
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 128 GB
Total Physical Memory 128 GB
Available Physical Memory 101 GB
Total Virtual Memory 147 GB
Available Virtual Memory 109 GB
Page File Space 19.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

 

 

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