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hb91549841
Participating Frequently
February 14, 2022
Question

Feature request: .HEIC images not supported in Adobe Bridge + Onedrive

  • February 14, 2022
  • 4 replies
  • 2783 views

Hi yall,

 

just got it confirmed by Adobe's official channel on Twitter that previewing images with the .heic format is not supported by Adobe Bridge at the moment. This is news to me and this is a request for any Adobe official to please register this as a feature request since it breaks an important way of using Adobe Bridge.

 

If an image with the .heic extension is stored locally and previewed it works.

If an image with the .heic extension is stored on Onedrive and previewed it does not work (see attached image).

 

 

Let me know if more info about this is needed.

    This topic has been closed for replies.

    4 replies

    T
    Adobe Employee
    Tanu Goel
    Adobe Employee
    August 30, 2024

    Hi,

     

    We are happy to announce the release of new Adobe Bridge 2025 Beta build(Version 15.0.0.328). This release has support for .HEIC and .HEIF image file format with some other fixes.

     

    We would love for you to try it out and share feedback. For more details, please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-beta-is-now-available-15-0/td-p/14822...

     

    Regards,
    Bridge Team

    F
    frankp53
    Participant
    March 9, 2024

    "If an image with the .heic extension is stored locally and previewed it works." - Not for me. And for two weeks Adobe has been unable to provide any effective support. 

     

      L
      Lumigraphics
      Legend
      March 9, 2024

      I don't believe that all HEIC files are supported. Do you have the Microsoft extensions installed? Does Windows 11 have native support? I'm a Mac user so its all good here.

      H
      hb91549841Author
      Participating Frequently
      February 17, 2022

      Would be nice to get an official answer from a Adobe rep please?

      Ocala Designs
      Ocala Designs
      Participant
      July 15, 2023

      I agree ... it should be supported on all local folders, even if it's a folder that is backed up to the cloud like OneDrive, the file is still a local file.  

        Ocala Designs
        Ocala Designs
        Participant
        July 15, 2023

        I mean, really, Windows Explorer can do it lol

          L
          Lumigraphics
          Legend
          February 14, 2022

          Using cloud services with Bridge is not supported and does not work correctly for all use cases. Work with local folders only.

            H
            hb91549841Author
            Participating Frequently
            February 14, 2022

            Hi Lumigraphics, I am aware of this, hence the reference to the tweet from Adobe.

             

            What I am looking for is not an reiteration that this does not work but instead someone to take this as a feature request, hence tagging the post as "feature request".

            L
            Lumigraphics
            Legend
            February 14, 2022

            This goes way beyond a feature request for HEIC support. Adobe seems to have zero interest in supporting cloud services or even the generic share features in Windows or macOS.

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