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hb91549841
Participating Frequently
February 14, 2022
Question

Feature request: .HEIC images not supported in Adobe Bridge + Onedrive

  • February 14, 2022
  • 4 replies
  • 2783 views

Hi yall,

 

just got it confirmed by Adobe's official channel on Twitter that previewing images with the .heic format is not supported by Adobe Bridge at the moment. This is news to me and this is a request for any Adobe official to please register this as a feature request since it breaks an important way of using Adobe Bridge.

 

If an image with the .heic extension is stored locally and previewed it works.

If an image with the .heic extension is stored on Onedrive and previewed it does not work (see attached image).

 

 

Let me know if more info about this is needed.

    This topic has been closed for replies.

    4 replies

    T
    Adobe Employee
    Tanu Goel
    Adobe Employee
    August 30, 2024

    Hi,

     

    We are happy to announce the release of new Adobe Bridge 2025 Beta build(Version 15.0.0.328). This release has support for .HEIC and .HEIF image file format with some other fixes.

     

    We would love for you to try it out and share feedback. For more details, please refer to the community post : https://community.adobe.com/t5/bridge-discussions/adobe-bridge-beta-is-now-available-15-0/td-p/14822...

     

    Regards,
    Bridge Team

    F
    frankp53
    Participant
    March 9, 2024

    "If an image with the .heic extension is stored locally and previewed it works." - Not for me. And for two weeks Adobe has been unable to provide any effective support. 

     

      lsd
      lsd
      Participant
      August 12, 2024

      Today I updated Bridge (2024) and it doesn't show thumbnails for heic files generated with my iPhone 15 Pro Max. This is ridiculous Adobe, we pay for our software and it doesn't work!!

      I can see thumbnails on File Explorer (Windows 11), both for photos and videos (MOV in this case). 

      lsd
      lsd
      Participant
      August 12, 2024

      Adobe promises (2024-03-21):

      We have checked and found that the feature to preview the HEIC files is not supported in the Bridge application at the moment. Please wait for the launch of version 14.1 as it will be included in Bridge version 14.1.



      Hmm, my Bridge version is 14.1.2.300

      H
      hb91549841Author
      Participating Frequently
      February 17, 2022

      Would be nice to get an official answer from a Adobe rep please?

      L
      Lumigraphics
      Legend
      February 17, 2022

      I wouldn't hold your breath. There is zero indication that Adobe is going to integrate third-party cloud services, especially considering how many there are (DropBox, OneDrive, iCloud, Google Drive, Box, and plenty more.)

      L
      Lumigraphics
      Legend
      February 14, 2022

      Using cloud services with Bridge is not supported and does not work correctly for all use cases. Work with local folders only.

        H
        hb91549841Author
        Participating Frequently
        February 14, 2022

        Hi Lumigraphics, I am aware of this, hence the reference to the tweet from Adobe.

         

        What I am looking for is not an reiteration that this does not work but instead someone to take this as a feature request, hence tagging the post as "feature request".

        L
        Lumigraphics
        Legend
        February 14, 2022

        This goes way beyond a feature request for HEIC support. Adobe seems to have zero interest in supporting cloud services or even the generic share features in Windows or macOS.

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