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File Associations for Adobe Bridge go to old version

Advocate ,
Jan 24, 2017 Jan 24, 2017

this morning photoshop started with the start your 30 day free trial popup.  I checked the CC app and sure enough photoshop and bridge were waiting to be installed (despite being installed and having been installed for months).

If I install them at this point will I lose my presets, actions etc.  I already lost my tool presets in an upgrade, I dont want to lose anything else

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Community Expert ,
Jan 24, 2017 Jan 24, 2017

check your account to verify your subscription is what you expect and to verify your adobe id, https://www.adobe.com/account.html

then if your account shows what you expect,

1. sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, Stop Creative Cloud from reverting to trial mode

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Advocate ,
Jan 24, 2017 Jan 24, 2017

That all failed, including the if that fails link

So what happens if I just install the bloody thing?

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Community Expert ,
Jan 25, 2017 Jan 25, 2017

when your trial expires you won't be able to continue using the subscription programs.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Advocate ,
Jan 27, 2017 Jan 27, 2017

No It thinks I have the trial installed.  its offering for me to install the CC version in creative cloud:

(despite the fact it's installed)2017-01-26_102718.jpg

Buggrit, am installing, chances of it eliminating presets low I think.

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Community Expert ,
Jan 27, 2017 Jan 27, 2017

if the version that's installed is photoshop cc 2017, click help > sign in

Screenshot - 1_27_2017 , 6_10_21 PM.png

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Advocate ,
Jan 29, 2017 Jan 29, 2017

Well I installed the 2017 release with bridge, and yet all my file associations are still pointing to bridge 2015. (ie if I double click a raw file it opens bridge 2015.  Why would you just not replace the previous install?  WHy does this always happen.

And before anyone says: I'm talking about file associations in the OS, not which files within bridge open what adobe program.  I've been banging on about this for since bridge 2.  I have many files set to open in bridge, including psds, tiffs, ai files blah blah blah.  When a new version of brodge is installed it should inherit these associations.  COME ON adobe, its pathetic

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Advocate ,
Jan 29, 2017 Jan 29, 2017

Well I installed the 2017 release with bridge, and yet all my file associations are still pointing to bridge 2015. (ie if I double click a raw file it opens bridge 2015.  Why would you just not replace the previous install?  WHy does this always happen.

And before anyone says: I'm talking about file associations in the OS, not which files within bridge open what adobe program.  I've been banging on about this for since bridge 2.  I have many files set to open in bridge, including psds, tiffs, ai files blah blah blah.  When a new version of brodge is installed it should inherit these associations.  Come on adobe, its pathetic

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Community Expert ,
Jan 30, 2017 Jan 30, 2017

file associations are set by the os, which you seem to know, so change your os file associations.

google:  <your os> change file associations

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Adobe Employee ,
Jan 30, 2017 Jan 30, 2017

Getho, in addition to Kglad's suggestions, I would recommend reviewing https://adobe--c.na20.visual.force.com/apex/Km_ArticleDetail?uri=bridge/using/view-files-bridge.html...  which discusses utilizing Adobe Bridge to override the OS settings for file associations.

If you continue to experience difficulties then solution 1 in File associations broken | Uninstall Adobe Creative Suite applications | Windows discusses how to manually adjust the file associations within the OS.

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Advocate ,
Jan 30, 2017 Jan 30, 2017
LATEST

Must * try * to * avoid * sarcasm. 

Would it kill adobe to install the new version with the old file associations?  THis is yet another of those small fiddly niggly things that adobe makes you do.  It used to be common, in 2017 adobe software is alone out of all the software I use in having usability this poor.

I spend a lot of time farting around with adobe software rather than creating with it.  I was a huge photoshop fanboy; say the word Adobe and I'd get the fizz. Now its synonymous with slowness, bugs, and drudgery.  Its moved to the place in my head that used to be occupied by microsoft

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