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Files in Favorites shortcut not opening

New Here ,
Nov 14, 2022 Nov 14, 2022

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Hi,

 

I'm having a weird problem where ai files and templates that I have saved to favorites are not opening on click. Favorite folders are working fine. The weird issue is, if I have folder where the file is store open, it works, but as soon as I navigate out of the folder, it wont open.

 

I'm using the latest updated version of Bridge and Illustrator.

 

Thanks for any help in advance!

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correct answers 1 Correct answer

Adobe Employee , Nov 24, 2022 Nov 24, 2022

Hi,

 

The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


Thanks,
Bridge Team

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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Hi, Adam,

 

Two questions: when you say "click," are you saying you used to be able to open these files with a single click, but now you can't? What happens if you double-click?

 

What is your OS, and what release version is it?

 

Thanks

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New Here ,
Nov 15, 2022 Nov 15, 2022

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Hi Gary,

Im on Windows 10 Pro 64x Ver. 20H2

Bridge version 13.0

 

In previous versions of bridge I would be able to single click the files and they would open on the correct app. Now single click or double click nothing happens, it just stays in bridge (unles I have the folder where the file is stores open in the content tab). I've tried re installing the older version of bridge, and everything works fine.

 

Thank you!

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Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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I have the exact same problem, only my files are Canon RAW files intended to be opened in Photoshop. Using Bridge version 13.0.0.562. Hoping this gets resolved.

 

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Adobe Employee ,
Nov 24, 2022 Nov 24, 2022

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Hi,

 

The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


Thanks,
Bridge Team

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