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kmb60
kmb60
Inspiring
June 27, 2023
Answered

Files/Photo/Content not found in Bridge 2023 after reset

  • June 27, 2023
  • 1 reply
  • 237 views

Macbook Pro 2020

Ventura 13.4.1 

Bridge cc 13.0.3 (up to date) 2023.

 

I checked the preferences on the computer (allow full access to disk and files/folders), did the reset as suggested (Command, Option, Shift), reinstalled Bridge, clicked restore under theView tab - no thumbnails.  The folders are all listed on the side - same as they are listed in finder - but when I click on them, there are no files/photos and no thumbnails. (see below)

The files are still on the computer and I can "open with photoshop" to access any of them from finder.  A quick note - I save photos/files to my computer, not to the cloud.

 

A couple of peculiarities:  The thumbnail option under the View tab is greyed out (see below), and I cannot move a jpg from my desk top into Bridge (I get the circle with slash prohibiting the action).  Normally I can just drop it in.

 

I'm at a loss.

This topic has been closed for replies.
Correct answer kmb60

Just talked to Adobe support.  He installed the previous version of Bridge (version 12 2022) and all files were there and visable!  We tried reinstalling Version 13 2023 and nothing was there. He recommended running version 12 for a month or so until the next update.

Fixed.

1 reply

kmb60
kmb60AuthorCorrect answer
Inspiring
June 27, 2023

Just talked to Adobe support.  He installed the previous version of Bridge (version 12 2022) and all files were there and visable!  We tried reinstalling Version 13 2023 and nothing was there. He recommended running version 12 for a month or so until the next update.

Fixed.

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