Known Participant

Question

How does one know if someone at adobe has read and is doing something about a bug posting

Forum|Forum|5 years ago
February 26, 2021
2 replies
712 views

So, there is a bug in Bridge that hasn't been fixed for years now.

Adobe has acknowledged this bug over the phone, and email, as well as one or two times in the bug Forum.

However, the Bug still persists, and it has been a few years now with each iteration no improvement or acknowledgment of the bug. no escalation of the issue in the bug forum... Nothing. just silence from Adobe.

So my question is,

How does one get Adobe's attention?

And can we ask that moderators for the forum either respond or make some time of notification that someone has in fact read the post?

This topic has been closed for replies.

Stephen Marsh

Community Expert

Although there are category labels for bugs, this forum is not the place to post bugs or feature requests if you actually want them to be formally recognised and viewable.

You need to post at the separate user voice/get satisfaction site:

https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_bridge

Good luck!

C

chrisdpage7717237Author

Known Participant

Hi Stephen,

this is is what I am looking for. I wasn't intending to post a Bug or Feature request here. I was looking for something like this "user voice/get satisfaction site"

However, that seems to be the Bug and Feature request site when I do a google for that.

The problem here/there, (and what I am trying to point out) is that they do not formally recognize the requests.

Which is why I found my way here. To see if anyone here had any suggestion as to how to get an Adobe eemployee's attention.

thank you for the suggestion though.

gary_sc

Community Expert

Hi Chris,

If you look again at my response, you'll see that my first three words were: "OK, that issue."

This has been a long standing complaint, a very long standing complaint. That means that the Adobe folks do know about this and either can't do anything about it, or it would be very expensive (e.g., time consuming) to do something about it, or plan to do something about it as it moves up the que of things needing/wanting to be done.

Back in the old days, I mean in the mid 1980's, it was possible to call up a company and talk to the owner, an engineer, or someone who could do one-on-one feedback. While that is still possible on small software companies today, on big companies that is just not possible anymore. It's not.

I would also like to talk to someone from Adobe on a number of issues but I know that's just not possible.

We are told that reports into Bridge UserVoice are seen by folks at Adobe but they are not obligated to respond to anyone.

I wish I could tell you different but #1 I'd be lying and #2, I'd be giving you false hope.

I'm sorry but that's the best I, or anyone here, can do and suggest.

Hang in there

gary_sc

Community Expert

Hi Chris,

OK, I'm seeing your post but since you do not mention the bug, what it does/doesn't do, there's nothing I can do to help you see if there's a way to go around the bug.

Also, just so you know, most of the folks here in these forums are not Adobe employees, we are just users like yourself who have a lot of experience and try to help others.

Perhaps you've already done this but this page, Bridge Feedback, is a better place to report bugs and make feature requests, and more Adobe folks do go through these pages: https://adobebridge.uservoice.com

Wish I could help you more but that's about it.

Good luck,

C

chrisdpage7717237Author

Known Participant

Hi Gary,

thanks for the quick reply.

I understand that most users here are not Adobe employees, just awesome people helping out. This is kind of why I am asking over here now.

The issue that I am referring to is Scrolling in Bridge. It's been choppy for years now, It didn't use to be, and it's not like scrolling is an issue in other programs, it's just Bridge. I used to think it was limited to the Magic Mouse, but it happens on other mice as well as trackpads too.

It is so obviously bad that I can just about guarantee that No one at adobe USES Bridge—at least not with a magic mouse. If they did you'd know That Person would have our back.

Anyhow, perhaps I am "ranting"... but it's because it's been maybe a decade now of ignoring the situation.

I'm not sure what is more infuriating, the bug, or them ignoring the request.

That said, this post is more or less a, "How does one get a bug recognized."

I would be less irritated if they simply posted on the Bug Requests page:

-in queue

- thank you but we will not be fixing this

- it can't be fixed, piss off... Something

thanks

gary_sc

Community Expert

OK, "that" issue.

I have mentioned this in these threads in the past, maybe you've seen it but the issue, as I see it, is that Bridge likes to scroll in quantum bits. That is, with each turn of your mouse wheel, it will jump one photo row. This DOES appear jerky to our eyes but what Adobe trying to do here is to make sure we see full images — whether we want to or not. This will show up regardless if you are using Thumbnails or Thumbnail grid. FWIW, one has the same issue with Acrobat if you have it set to show only whole pages, which I do not like, I prefer to be able to see partial pages in Acrobat so I can have the text I'm reading at a comfortable eye level. But that option is not available to us in Bridge (to see partial thumbnails).

One interesting side effect of this is if you scroll at just the right speed and if your thumbnails are just the right size, it will appear that you are scrolling backwards. You are not, it just appears that way. This is no different than when watching a western and a wagon goes by and at the 24 frames per second film shooting speed is just enough off to make it LOOK like the wheel is going backwards but obviously it's not. It's just an optical illusion.

FWIW, the trick that I use to bypass the jerkyness, is to grab the scroll bar and just drag it up or down. When you are doing that you CAN see partial thumbnails and thereby it doesn't jerk.

For me, the feature request I've seen more often that's been ignored is that if you have Bridge in the background (not the frontmost application) you cannot scroll images. You have to bring Bridge to be the primary application to scroll. This is a feature request, not a bug but it's also something that has been ignored since Bridge v. 1. And the requests for this go back that far.

Good luck, sorry I cannot help you,

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