Skip to main content
lehacarpenter3141
lehacarpenter3141
Participating Frequently
July 2, 2019
Answered

How to Stop Bridge Autocollapsing Panels? Bridge version 9.1.0.338 on Windows 10

  • July 2, 2019
  • 10 replies
  • 8588 views

I have used Bridge for many years and only just started seeing this issue with the last update. If I minimize Bridge, or go to another program and come back, it autocollapses all my panels, leaving only the content panel open. Then I have to manually hunt down and drag or double-click out the hot edges to get the panels back. I get everything set up, then have to go do something else and when I come back I have to set the panels up all over again. I HATE this. It is SO annoying...

I have a saved custom workspace, and have gone through all of the preferences and view and window settings and there is nothing to indicate whether you are okay with this autocollpasing behavior, so apparently no way to get rid of it. Am I missing something? Please somebody tell me this is not a "feature" now.

{Thread renamed by moderator}

    This topic has been closed for replies.
    Correct answer jbm007

    Its a issue with the third party drivers that are re engineered to work with the different vendors laptops.

    Call your laptop vendor. Have them fix the issue.

    I have a Dell XPS and it does the same thing.

    Standard video drivers don't cause this issue.

    Its not going to be fixed EVER.

    Its not Adobe's issue. 

    Moderator its time to close this thread.

    10 replies

    ram8272331
    ram8272331
    Participant
    November 7, 2021

    I found that disabling the High DPI settings fixes the problem of auto collapsing panels.   Right click Bridge.exe > Compatibility > Change High DPI settings, set it to "System".   The problem is that the App now looks fuzzy (not 4k).  It is a workaround, but this still needs a fix.

     

    I am using:

    • Bridge version 12.0.0.234
    • 4k LG monitor
    • 200% Windows Scaling
    • Edition Windows 10 Pro Version 20H2 OS build 19042.1288
    • Experience Windows Feature Experience Pack 120.2212.3920.0
    L
    leannewhatever
    Known Participant
    May 17, 2021

    This happens to me all the time too, it is so annoying, it just won't stop doing it. 

    jbm007
    Community Expert
    jbm007Community ExpertCorrect answer
    Community Expert
    May 18, 2021

    Its a issue with the third party drivers that are re engineered to work with the different vendors laptops.

    Call your laptop vendor. Have them fix the issue.

    I have a Dell XPS and it does the same thing.

    Standard video drivers don't cause this issue.

    Its not going to be fixed EVER.

    Its not Adobe's issue. 

    Moderator its time to close this thread.

      ram8272331
      ram8272331
      Participant
      November 7, 2021

      calm down buddy

      D
      DKStoneman
      Participant
      April 10, 2021

      Same here, and this is a new issue for me having just installed Adobe on a brand new HP laptop. Old one doesn't do this. Second day and already driving me nuts.

      J
      jared.cameron
      Participant
      October 27, 2020

      It seems this thread is still active because this issue has not been resolved. Its a pity its been a year since Sahil apparently started work with the engineers (which is hard to believe).

      I am experiencing this issue and it is incredibly frustrating and would be great if Adobe could fix it.

      I also will not screen record it because it seems that most the other posters have recordings consistent with my own experience.

      I did try and make a custom workspace but when minimised it closes both the favourites and preview panel and then goes onto overwriting the custom workspace. So I have to set the workspace up again and then switch to essentials or filmstrip to prevent it from overwriting.

      It would be nice for the software to work as advertised.

       

      A
      arlcrane
      Participating Frequently
      October 28, 2020

      Actually, this problem was fixed for me in Oct. 2019, and appears to be the case for others, too.  Are you updated to the latest version?

      J
      jared.cameron
      Participant
      October 28, 2020

      Yeah, I'm on the latest version and it's still happening. 

      Did you do something to fix it or was it just an update that fixed it for you?

       

      A
      arlcrane
      Participating Frequently
      May 6, 2020

      It seems that a miracle has occurred.  The latest version of Bridge, 10.0.4.157 is no longer plagued by this issue on my XPS 15.  I hope the same is true for others.

      J
      JorgeAramuni
      Participant
      June 30, 2020

      I have the issue with the version 10.1.0.163, from july 2020.

        P
        Pierosdmg
        Participant
        March 10, 2020

        Hi,

        I'm having the same issue with Bridge, I'm using a Dell Xps 15 9570 with an NVIDIA GeForce GTX 1050. I hope you can find a solution soon cause it's pretty annoying.

        Thank you.

          C
          casey22w
          Participant
          March 12, 2020

          I am also having the same exact issue using an XPS 15 4k monitor. Super annoying!

            Drop The Press
            Drop The Press
            Participating Frequently
            April 19, 2020

            Same issue. 

            Dell XPS 15 7590
            4k UHD OLED
            Nvidia GeForce GTX 1650 4GB GDDR5

            Intel i9-9980HK

              lehacarpenter3141
              lehacarpenter3141Author
              Participating Frequently
              November 22, 2019

              Hi, Sahil:

              This bug was logged back in July, and I have received a couple of updates to Bridge since then, but with no fix for the issue. This is an extremely frustrating issue that deeply affects workflow. Is there any way we can get this escalated to a higher severity? I feel like I am paying $30/month for software that does not work as well as CS4 (which I paid for in full), let alone better. In fact, I would revert to CS4 right now if Microsoft hadn't stopped supporting it.

              Not trying to be snarky, but I just want to underscore what a serious problem this is, on a daily basis, for those of us who experience it. It should be a sev 1. 

              Thanks!

              Leha

                jbm007
                Community Expert
                jbm007Community Expert
                Community Expert
                November 23, 2019

                Have you looked at the properties section of the Bridge icon?

                R-click the icon and R-click Brdige 2020

                Select properties, and compatability.

                See if changing the HPI settings solves your issue.

                Just a thought.

                lehacarpenter3141
                lehacarpenter3141Author
                Participating Frequently
                November 24, 2019

                Hi, JBM007:

                Thanks for the reply, but this has already been established to be a bug in the Bridge software. It's not a Windows or resolution compatibility issue, as it's not simply a matter of the Bridge window not fitting or something. The problem is that whenever Bridge minimizes it auto-collapses the Favorites and Preview panel areas on the sides. This happens for multiple users, and one of us sent video of the issue to the support team and they did submit a bug to the programming team. The problem now is that the bug is not getting fixed, likely because it's been assigned too low a severity.

                 

                Appreciate your taking the time to respond, though.

                Regards,

                Leha

                A
                arlcrane
                Participating Frequently
                September 27, 2019

                Yes, I too have been having this same exact issue.  Constantly have to reset workspace, due to auto collapsing panels every time when minimizing Bridge.  Using most current version, 9.1.0.338.and Windows 10 v. 1903, on Dell XPS 15 4k touch screen, with multiple monitors.  Bug occurs whether multiple monitors are connected or not.

                 

                I suspect this is more widespread than reported.  Most people probably live with it rather than report it, just like I've been doing.

                  Sahil.Chawla
                  Adobe Employee
                  Sahil.Chawla
                  Adobe Employee
                  October 4, 2019
                  Hi There, could you please make a screen recording of the issue and share it here? Regards, Sahil
                  A
                  arlcrane
                  Participating Frequently
                  October 4, 2019

                  Yup, here it is.

                  https://adobe.ly/30ItW7j

                   

                  Gabriel Németh
                  Gabriel Németh
                  Participating Frequently
                  July 3, 2019

                  Same here. Win 10.0.18362 Bridge 9.1.0.338.

                    lehacarpenter3141
                    lehacarpenter3141Author
                    Participating Frequently
                    July 3, 2019

                    Thank you, Petera! (Or Peter A. )

                    Sahil.Chawla
                    Adobe Employee
                    Sahil.Chawla
                    Adobe Employee
                    July 2, 2019

                    Hi there,

                    That's not a typical experience with Bridge, could you please let us know the exact version of Bridge & the operating system you're using?

                    Also, could you please try resetting the preferences of Bridge and let us know if it helps?

                    Troubleshoot Adobe Bridge for freezes and performance issues

                    Regards,
                    Sahil

                    lehacarpenter3141
                    lehacarpenter3141Author
                    Participating Frequently
                    July 3, 2019

                    Hi, Sahil:

                    Thank you for helping me with this. I am using the latest Bridge version 9.1.0.338 with Windows 10 version 1809 for X-64-based systems.

                    I tried resetting preferences and purging the cache, and now I have lost all of my customizations and Bridge is still behaving in the same way, auto-collapsing panels if I minimize or switch to another app.

                    I noticed when I was looking for the version that there was a way to submit a bug report from within the app. Should I be doing this?

                    Thank you!

                    Leha

                    Sahil.Chawla
                    Adobe Employee
                    Sahil.Chawla
                    Adobe Employee
                    July 3, 2019

                    Thanks for sharing more information, Leha!

                    Could you please share a video of what exactly happens?
                    I am in conversation with our engineers, I'll share an update as soon as I hear from them.

                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices