Sorry to be so dumb, but there is no point in defending the low ground. The process may be the same for Windows 8.1 as Vista, but the info & boxes that come up don't match the info in the Vista link. For example, in Windows 8, Start, I select "Command Prompt" from the list. The next screen shows a box with "C:\Users\Admin>" The options shown in the link you provided, such as "click Run as Administrator," etc. don't show.
At some point I got an Error P50. Following the info associated with the code, I got the uninstalled for the desktop app and ran it. The result was "Uninstallation of Creative Cloud desktop completed with errors" and, not surprisingly, the reinstall had problems, too.
UPDATE: 7/18/2018. Managed to get the Desktop App back in service and it showed an update for Bridge CC was available. The Bridge update again stalled at 91% and an error box appeared stating "There was a problem updating Bridge CC. Unable to move the file. Rename the file and try again." Below that, "More information" appears in blue and placing the cursor over it shows it to a a link, but clicking on it does nothing. So, at least the desktop app is back.
What file am I supposed to rename (and where is it), please?
Hi Jerry,
It seems you have run under partial installation issue. Please follow these steps to resolve your issue.
- Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe.
- If you see a download or save file prompt, click Save File to download it on your computer.
- Right-click the downloaded AdobeCreativeCloudCleanerTool.exe file and choose Run as Administrator.
- Follow the onscreen instructions in this order:
1. Choose your language: Press E for English or J for Japanese, and then press Enter.
2. Review the Adobe End-User License Agreement: Press Y to accept or N to decline (if you decline, the script stops). Press
Enter.
3. Select the Adobe Bridge and Adobe Creative cloud application to remove: Press the number that corresponds to the app
name and then press Enter.
4. Confirm that you want to remove the product: Press Y and then press Enter.
5. When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” press Enter and restart your computer.
6. Once you have successfully run the Adobe CC Cleaner Tool, install Adobe Bridge application from here Adobe Bridge Download .
Thanks,
Avinash
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