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NorbertBenikePhotographie
NorbertBenikePhotographie
Participant
November 2, 2016
Answered

keine Rückmeldung bei Bridge CC 2015/2017

  • November 2, 2016
  • 2 replies
  • 2776 views

Hallo,

seit ein paar Tagen kann ich zwar Bridge öffnen, aber wenn ich irgendetwas machen möchte, kommt als Hinweis "keine Rückmeldung". Und dann rödelt das Programm.

Wenn ich zwei Bilder markieren möchte, passiert das gleiche.

Ich habe Win10.

Das Programm habe ich schon einmal deinstalliert, doch der Fehler bleibt trotz Neuinstallation bestehen.

Wer hat eine Idee?

Nachricht geändert durch Norbert Benike

    This topic has been closed for replies.
    Correct answer GautamBahl

    Hi Martin,

    Have you tried resetting the preferences for Bridge.

    Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

    Regards,

    Gautam

    2 replies

    M
    maddin_editor
    Participating Frequently
    November 3, 2016

    No connection to the stock account, Bridge freezes all the time, it is no longer possible to work with Bridge since the update to CC2017.

    Thanks, Adobe! Well done!

      GautamBahl
      GautamBahlCorrect answer
      Inspiring
      November 3, 2016

      Hi Martin,

      Have you tried resetting the preferences for Bridge.

      Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

      Regards,

      Gautam

      GautamBahl
      GautamBahl
      Inspiring
      November 28, 2016

      Hi Gautam,

      I didn't get another answer because you probably thought my issue was fixed - maybe I wasn't clear enough on my last comment, sorry. What I meant to say is that Bridge CC worked fine in Safe mode - but I can't continue to work in Safe Mode all the time. Once I log back in normally, the same error appears that makes it impossible to work with. Please help me to troubleshoot this - what can I do?

      Best regards,

      Tobias


      Hi Tobias,

      If the application is working in safe mode and not in normal mode it could be an issue with startup items as well as third party services.

      I will recommend you to perform a disable the startup items as well as the third party services after hiding the Microsoft services and reboot the machine.

      Please refer to the below article on how to perform that.

      http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

      Regards,

      Gautam

      GautamBahl
      GautamBahl
      Inspiring
      November 3, 2016

      Hi Norbert,

      Could you please share a screenshot of the error message?

      Regards,

      Gautam

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