labels do not show in thumbnails and description changed-windows 7

[barryb17]

I have windows 7 64 bit. I just started using bridge 2019 yesterday, everything was ok, and now the labels do not show in the thumbnails in the contents window. the label description which I changed also reverted to the original "review" for the blue color. The label menu in the toolbar at top is also dimmed out. what is wrong?

I have 24,000 files to enter.

[jbm007]

Try resetting your Bridge preferences.

[barryb17]

I reset the preferences but the label dropdown on the label menu is dimmed out and all label colors are white.

would reinstalling the program help and if I did that, would I lose my keywords list?

Thanks

[Lumigraphics]

Have you set the labels to what you are using in your files?

[barryb17]

Yes

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On Tue, Apr 16, 2019 at 10:49 AM, Lumigraphics<forums_noreply@adobe.com> wrote:

labels do not show in thumbnails and description changed-windows 7

created by Lumigraphics in Bridge - View the full discussion

Have you set the labels to what you are using in your files?

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[Lumigraphics]

Can you share some screen captures? And can you change other metadata for these files?

[barryb17]

Hello,

I uninstalled bridge 2019 and installed bridge 2018. Unhappy with 2018, I reinstalled bridge 2019 and it seems to be working. However, the labels menu is dimmed. But when I use the labels, it works. Now I just have to tag my 24,000 files. 

Thank you for your help.

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On Tue, Apr 16, 2019 at 4:40 PM, Lumigraphics<forums_noreply@adobe.com> wrote:

labels do not show in thumbnails and description changed-windows 7

created by Lumigraphics in Bridge - View the full discussion

Can you share some screen captures? And can you change other metadata for these files?

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/11032331#11032331 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

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