Participant

Question

Latest update to Bridge Crashes on Mac OS Big Sur

Forum|Forum|4 years ago
March 23, 2021
3 replies
6089 views

Hi all

Since I down laoded the latest update of Bridge it crashes a lot when opening.

It jsut freezes and you have to Force Quit to exit..... I am running Mac Os Big Sur beta 11.3

is anyone else having this issue ?

Ian

Crash or freeze

This topic has been closed for replies.

E

eggwhiskengineer

Known Participant

Bought a brand new 2021 iMac 27" i7 and fitted it with 72Gb of RAM and the performance of Bridge 2021 was WORSE than it was on my old 2011 machine with 8Gb of RAM. My fix? installed Bridge 2020 which zipped through my files while doing a Metadata search - exactly as I expected 2021 to do.

Really poor, Adobe - get it sorted. There seems to be a growing number of people with spinning beach balls of death and 'Adobe Bridge 2021 is not responding' messages to warrant some proper attention for the money we're paying you.

E

eggwhiskengineer

Known Participant

Damnit, spoke too soon. In the time I spent writing the above, Bridge 2020 also froze with the beachball of death. Only difference now is that Activity Monitor says 'Adobe Bridge 2020 is not responding' instead of 2021.

Total crap! At least CS6 was stable...

A

Anoli57

Participating Frequently

Ich habe dasselbe Problem und schon alles getan, was hier vorgeschlagen wurde. Ich kann maximal 2 Minuten arbeiten, dann rollt der Ball...Bleibt wohl nur, auf ein Update zu warten! Verdammter Mist.

S

Swati Agarwal

Adobe Employee

Hi @Ian Finnan

Could you please share the following details to help us debug the issue:

- Type of file format

- Any particular operation that you are doing when observing the freeze.

- A short video of the issue you are observing.

Thanks,

Bridge Team

M

Mark_Weidman

Inspiring

The file format does not seem to be a factor. I have JPEGs, TIFFs, DNG & RAW format files.

There is no rhyme or reason to when Bridge freezes. I am simply opening it then using the Folder panel to select a specific Folder in order to review the files within that Folder. Sometimes it freezes immediately, at best I might get an hour or two of use before it freezes again. I have de-installed then re-installed Bridge almost 20 times; sometimes running Apple Disk Utility in between the two functions. Always rebooting. I have turned off all the Start Up Scripts. The problem happens with Bridge v10 and all the later v11's. The latest Bridge runs fine on my relatively new Mac Pro, and, on an older iMac, both running Big Sur. Clearly there is something going on in my Mac Book Pro that is causing this annoying problem. My guess it has something to do with rebuilding the cache in a newly opened Folder.

M

Mark_Weidman

Inspiring

This hugely annoying problem persists. I spent a full 90 minutes on the phone with a senior Adobe tech support person, who at the end of the process blamed it on the Apple OSX and my specific User Account. She had be create a test user account, install Bridge, and see if it worked. It worked while we were still on the phone but shortly after Bridge once again froze. I guess I can call Apple Support but it certainly appears to be a Bridge issue, not an Apple issue. Extremely time consuming & frustrating. Mark Weidman

jbm007

Community Expert

You need to go into the Big Sur preferences and give Bridge app permssion

I

Ian FinnanAuthor

Participant

Hi Where exactly in Preferences should I go to give Bridge App permissions?

I have been running the old Bridge app without any problems...

Thanks

Ian

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Mark_Weidman

Inspiring

I have a similar problem which I suspect may be related so I'll post here but move on to a new thread if necessary. I don't mean to hijack.

Without explanation Bridge stopped opening Raw files in Camera Raw. I Can open raw files from Ps>File>Open & browsing via the finder. All I get via Br is the dreaded spinning ball. I tried everything including updating to Big Sur from Catalina. Also uninstallng and Reinstalling both Bridge & Photoshop (via Creative Cloud).

I also just followed your instructions above giving full disc access. The second instruction re files & Folders doesn't work because Bridge & Ps are greyed out and I can't get any response trying to add+ them.

The issue seems to be in Bridge not Ps. If uninstalling/reinstalling didnt fix it what else can I try? As I said this came out of the blue, I've been using this workflow of browsing in Bridge & right-clicking>Open in Camera Raw for years.

I have had this same frustrating problem on my Mac Book Pro, running OSX 11.2.3 and the latest Bridge. The same combination runs fine on a new Mac Pro and an older iMac. I followed all the online advice, including uninstalling and re-installing Bridge, running Apple Disc Utility, resetting Preferences, etc., all with no luck. I tried all of these fixes at least a dozen times over a two week period. Bridge would sometimes run for a short time but always freeze, requiring a Force Quit. It was only when I disabled all of the Startup Scripts in Bridge Preferences did the problem finally seem to disappear.

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