Loupe keeps disappearing after high preview loads

Report · Oct 16, 2023

I'm not sure what changed, but the Loupe keeps disappearing when the pic finishes loading. It just started one day and I can't fix it.

What happens: I will click on a pic in the left column, then click on the pic in the Preview pan. The loupe shows up and magnifies properly. It then disappears after the pic finishes loading. (After "(Loading 100%)" message disappears). I click on the pic again and it will then stay just fine.

But then when I choose a different pic in the list, either by clicking on it or press the Down Arrow key, the loupe will disappear again. It used to always stay.

Troubleshooting:

-Reset Bridge preferences (Ctrl-Alt-Shift during startup)

-Updated to the latest (v13.0.4.755)

-Installed v14.0.0.102

-Updated latest Nvidia drivers

-Rebooted multiple times.

I can't find any settings that would affect it within Bridge. Is this configured elsewhere or is there some sort of Performance or Cache preference that will help with this?

Report · Jan 21, 2025

January 2025, I did a Google search for this same problem and found this thread. I have the same problem. Is there an answer or fix that missed in this thread?

Report · Feb 28, 2025

Hi,

Thank you for your feedback.

We’ve been able to reproduce the issue and will review its priority based on our current backlog.

We appreciate your patience and support.

Thanks,

Bridge Team