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david@davidlawson.net
Participant
November 4, 2022
Question

MAC UPDATE - Bridge crashing my computer !!!! VENTURA

  • November 4, 2022
  • 10 replies
  • 3102 views

Just updated my mac to VENTURA and then updated bridge.

Its crashing my mac i have had the apple team take a look and they said its ADOBE BRIDGE BUG problem !!!!!!!!!!!!! anyone else having this probelm and if so any fixes as i am thinkiong of going back a level with my mac.

NEW HAD THESE PROBLEMS EVER WITH CS6 !!

    This topic has been closed for replies.

    10 replies

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    January 30, 2023

    It's very hard for me to help directly because I've had zero problems as has been described here. I'm on Ventura 13.1, Mac Studio Pro w/ 64 GB RAM, and I've not had a single crash. 

     

    Earlier, this location was submitted for those who are having 205 issues. If anyone sees this and tries this and has success, please let folks know.

     

    error 205 on all versions and web browsers tried ... - Adobe Support Community - 13537603

    KuliV
    KuliV
    Participant
    January 30, 2023

    hi. I have the same issue. On M1 MBP with 32gb ram running Ventura and the very latest bridge. I've removed and reloaded bridge and still has same issue. As i scroll down my images, it suddenly stops and says 'error'. and then crashes. Now, its even not crashing and switching out of the app, it stutters as if the screen is flickering and carries on until i force quit ( even that doesn't allow the apple sign top be pressed). Ive had to force shut the MBP by holding down the on/off button. please help!

    A
    APimenta
    Participating Frequently
    January 30, 2023

    Hi @KuliV . It seems nobody can help. I have launch some appeals and nothing, no replies. 

    KuliV
    KuliV
    Participant
    January 30, 2023

    @APimenta @ I'm not sure how long this problem has affected people and how many. Is this a Mac issue? Adobe issue? I tried going back to Bridge 12. And that doesn't work now either?! 

    H
    Heath2541
    Participant
    January 29, 2023

    I upgraded to Ventura today to try to get bridge to work but not success. I was on 12 now 13 with non stop 205 errors

     

      gary_sc
      Community Expert
      gary_scCommunity Expert
      Community Expert
      January 29, 2023

      Hi @Heath2541, there are many, many users of Bridge, including myself, who are on Ventura and are not having any issue, so it is not intrinsically Bridge.

       

      I have no idea what a 205 error is, but what would be helpful is if you could let us know if when starting Bridge, it does nothing, it almost opens but then crashes, it opens all the way and a few moments later crashes, or it opens and when you try to click on an image and then it crashes. Any specificity you can add to that would be very helpful.

       

      Meanwhile, shooting in the dark, there are a few basic processes to check and try to see if we can get you past this issue.

       

      First, reset Preferences:

      Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

       

      I'm going to wait for more information from you before I continue possible things to try.

       

      Good luck

       

       

      A
      APimenta
      Participating Frequently
      January 30, 2023

      Hi, just to tell that i have the sasme problem and i can't do anything in the Bridghe as it cracks without allowing to type any command. I receive a message as decribed above and then it cracks. I have IMac from 2017 and now a mac book pro M1 and in both I have the same problem. I already download Bridge 2022 and with it I can work.

      B
      BobinMA
      Inspiring
      December 29, 2022

      And to thin Adobe Support insists that I have to upgrade to "the next level" (which would be Ventura) to solve an Adobe problem.

      Supprt insists they work woth Apple and 2023 MUST work with Ventura.

      Oh Yeah 

      Rahul Saraogi
      Community Manager
      Rahul SaraogiCommunity Manager
      Community Manager
      November 24, 2022

      Hi,


      Many of the issues reported in the thread are fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
      You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


      Thanks,
      Bridge Team

      I
      iefd47441994
      Participating Frequently
      November 27, 2022

      Great. No crashing issues anymore. 

      I
      iefd47441994
      Participating Frequently
      November 21, 2022

      I've got also Bridge v13 crashes on a Mac Studio M1 and Ventura. Bridge v12 no problems.

        L
        lk54902541
        Participating Frequently
        November 20, 2022

        I am also having tremendous issues with both bridge and photoshop since upgrading to Ventura. Bridge and photoshop keep crashing. Photoshop will not allow me to resize any photos... it's as if the option to do so is available but frozen (it won't allow me to overwrite any size or resolution in the image sizing tab). Incredibly frustrating and getting nothing done today I've done a virus check and disk utility check... working on a 2017 iMac. Thanks for any suggestions. 

          J
          jeffreys10249160
          Participant
          November 6, 2022

          I'm having a similar problem with Bridge. I can open it, and I can navigate to top level folders, but once I try to drill down—using Folder Crusing—Bridge crashes, instantly. This happens nearly every time I try to use Bridge. I have a 2022 Macbook Pro with an M1 Max chip, running Ventura 13.0. The Bridge version is 13.0.0.562. Any insights into this problem—and suggestions for a fix—would be greatly appreciated.

            S
            Adobe Employee
            Swati Agarwal
            Adobe Employee
            November 8, 2022

            Hi @jeffreys10249160 

            We are investigating the crash for folder cruising, as a workaround you can navigate to different folders through folder / content panel.

            Thanks,

            Bridge Team

             

            J
            joan lluisb2604801
            Participant
            November 4, 2022

            Yo tengo el mismo problema !!!

              L
              Lumigraphics
              Legend
              November 4, 2022

              Slow down a bit. Which version of Bridge? Do you have an M1 or Intel Mac and how much RAM do you have? Do you get an error message onscreen and if so, can you post it here? Is there anything specific that causes Bridge to crash? Is this the whole computer crashing into a kernel panic or just Bridge?

              A
              APimenta
              Participating Frequently
              January 29, 2023

              I have the same problem. I can't even enter the bridge. All time it cracks with 2 messages. 

               

              T
              Test Screen Name
              Legend
              January 30, 2023

              Same questions. Please answer all of them in full. Let us know if you need help answering any of them, please don't skip any. "Which version of Bridge? Do you have an M1 or Intel Mac and how much RAM do you have? Do you get an error message onscreen and if so, can you post it here? Is there anything specific that causes Bridge to crash? Is this the whole computer crashing into a kernel panic or just Bridge?"

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