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Participating Frequently
February 24, 2022
Question

Memory Leak in Bridge 12.0.1 (macOS Monterey 12.2.1)

  • February 24, 2022
  • 1 reply
  • 1846 views

Several times in the last few weeks, Bridge has halted my computer using in the hundreds of gigabytes of memory.

 

Bridge version: 12.0.1.246

 

My computer:

MacOS 12.2.1

iMac (Retina 5K, 27-inch, 2020)

Processor 3.6 GHz 10-core intel core i9

Memory 72 GB 2133 MHz DDR4

Graphics AMD Radeon Pro 5700 XT 16 GB

 

 

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1 reply

Ranjisha Sengupta
Legend
February 24, 2022

Hi there,

 

We're sorry to hear about the high memory usage issue in Adobe Bridge. What is the Bridge workflow you were performing that caused a sudden jump in memory? (any details about the type of assets, type of operations in Bridge, a screen recording if possible as well would be beneficial)

Since when is it happening? Did you try any troubleshooting steps?
Try resetting your Bridge preferences: https://helpx.adobe.com/bridge/kb/resetting-bridge-preferences-using-command.html.

If the issue persists, uninstall the app, re-download it and install it again.

 

Let us know if this helps.

Thanks.

Ranjisha

Participating Frequently
February 24, 2022

My assets are mainly PSDs and pngs. The problem occurs when I leave my computer idle for awhile.

Ranjisha Sengupta
Legend
February 28, 2022

Thanks for the info. Could you please confirm if you tried the steps mentioned earlier?