Mouse cursor disappears in Bridge Full Screen Mode

[TipiTipi]

Sometime the mouse cursor disapears without reason,

sometimes appears again after using another application when I come back to Bridge

[Shubham V]

Hi @TipiTipi 
Thanks for your feedback.
Could you share the following details about the issue:

• Bridge version
• System configuration
• It will be helpful if you can share the feature or steps in which you have experienced this issue.

Thanks,
Bridge Team

[Chuck Uebele]

this happens the same way, using the spacebar to go to full screen mode, then using the arrow keys to scroll through the images. Using the beta version. I still have an older version of BR and it doesn't happen with it. Screen also flickers.

[TipiTipi]

Sorry I forgot the details :

MacBook Pro 13-inch, M1, 2020, 1T, 16 G Ram

Mac OS X BigSur 11.7

Bridge 13.0.0.562

When I use Bridge normaly, looking at the picture/files in a folder, I select one and use the space bar to have a view in full screen, than i use the arrows on the keyboard to see the next images... and when I use again the space bar, going back to the brige normal view, the cursor has disapear. Not possible to see where is the mouse cursor to click somewhere.

If I go to on another application, the cusror is back, I use it, and when I go back to Bridge sometimes the cursor is back too, sometimes not, I have to switch mutiple times to see it appear.

[DRGSEA]

I have a very simular issue.   Using Windows 11 but Bridge has the same symptoms you describe.   If I use the space bar to see the full screen the mouse is gone.    

[Chuck Uebele]

I have the same issue running Win 10.

[DRGSEA]

Since the latest update to Adobe Bridge  version 13 the mouse disappears when in Full Screen Preview.   It worked in previous versions.     The tiny mouse issue was corrected in Bridge with this update.  Now the mouse works great in the main view.  It must exist somewhere because you can simulate the position by blindly pointing the mouse where it should be located and the Full Screen will blow up to 100% view in the area that you click the mouse.   With the ESC key you can go back to Full Screen from the 100% view but the mouse is still non-existent.  

[Chuck Uebele]

@DRGSEA I merged your post to another one that has the same problem.

[Dimplus]

Same proble here, B13 on W11. Happens intrermittenly, have to restart Bridge to get mouse pointer back.

[Rahul Saraogi]

Hi,

The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.

You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html

Thanks,

Bridge Team

[ColeccionistasMomentos]

the problem continues with the version 13.0.1.583.The latest version of bridge many performance issues (flickering preview, mouse cursor disapears,)

[Rahul Saraogi]

Hello,

The team is currently investigating the full-screen flickering and mouse disappear issues.

Thanks,

Bridge Team

[TipiTipi]

Just to confirm, yes it's better but there is still cursor problems, sometimes disapearing in full screen mode etc.
AND ALSO : in full screen mode > still not possible to change the number of “stars” with the keyboard shortcuts
(I mean the stars for the selection abnd categories)

[Rahul Saraogi]

Hello,

For rating issue - team is currently investigating the issue where lables and ratings are not changing with the keyboards shortcuts (non US  keyboards/regions). Could you please confirm your system and Bridge keyboard layout?

[TipiTipi]

Sure :
French keybord AZERTY

French Language

OS X Monterey 12.5

Bridge 13.0.1.583

[PECourtejoie]

Bonjour, @TipiTipi c'est un problème connu, qui est discuté dans un autre fil.

[PECourtejoie]

@TipiTipi merci de continuer, et de poster pour le problème des étoiles dans cette discussion: https://community.adobe.com/t5/bridge-discussions/bug-with-bridge-numeric-input-on-azerty-keyboards/...

[NRC13]

I can confirm that latest patch release #13.0.1.583 does NOT fix the disappearing cursor problem.

[PECourtejoie]

Hi, @NRC13 can you confirm that the main release 13.0.2 also works for you?

[Mohit Goyal]

Hi all,

We're happy to announce the release of Adobe Bridge Beta (13.0.2.630). This update includes the fix for this issue. Also, this Beta release includes several bug fixes done in the 13.0.1 public release. For details, see Fixed issues.

Steps to install/update

Install: Go to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

[NRC13]

Looks like Bridge Beta (13.0.2.630) has fixed the disappearing mouse cursor problem.  I tried the Beta several times and all was well.  I will use the Beta over the next few days to confirm that indeed the problem has been fixed.  Thanks for your work on this.   

[rickm40470121]

It doesn't help that the problem has been intermittent, and I've not been able to pin down precise and reliable reproduction steps, but I've tried multiple times today. I've reproduced the problem 3 times in 13.0.1 but not in 13.0.2, so cause for cautious optimism, I think.

[Rahul Saraogi]

Hello,

This issue has been fixed in the latest version of Bridge 13.0.2.636. Could you please try it and confirm if that resolves the issue for you? There are more functional and stability issues fixed in this version. Please refer to the following link to know more.

https://helpx.adobe.com/bridge/kb/fixed-issues.html

Thanks,

Bridge Team