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New install of Bridge 2024 not working with external hard drive and brand new Mac

Community Beginner ,
Jul 02, 2024 Jul 02, 2024

I bought a new MAC yesterday (see stats below). this morning before doing anything else on the MAC, I completed  a clean install of Photoshop and Bridge. 

 

-Bridge is not reading the Western Digital external hard drive (EHD). 

-Photoshop reads the EHD with no problem.I can  import multiple images from the EHD via Script/Load Files into Stack to do focus stacking in PS.  

-Even after giving Bridge permission in Security/Privacy in Settings (and rebooting), it still will not read the EHD. The EHD icon shows in the Content window next to the Mac HD, but when I click on the EHD, the message in the window says “No items to display”. I’ve waited several minutes hoping Bridge was needing to read the files.  

 -Accessing the EHD with PS shows up immediately with folders/files readily accessible. 

 

I had this problem with Bridge 2024 on my 2015 MacBook. After working with tech support (we could never figure out the problem), I decided to keep using Bridge 2023 so I could have access to the EHD, hoping a new Mac in the future would solve the problem.  Well, it's the future.

 

With my workflow, I keep the images on the EHD and use Bridge as an image file management tool (which for me is a cleaner workflow than using LR, 99% of my work is with PS). Now I don’t have the option of doing a clean install of Bridge 2023.

 

Any ideas or suggestions (except to migrate Bridge 2023 from my old Mac. The reason for a clean install is to get rid of all the orphan folders/files Adobe leaves behind when updating)?? And yes, I tried both USB-C ports on the Mac.

 

MacBook Pro 16”  - Apple M3 Pro, 18 GB memory, 1 TB hard drive, Sonoma 14.5

Photoshop 2024 - 25.9.1 (as of 2 Jul 2024 AM)

Bridge 2024 - 14.1.1274 (as of 2 Jul 2024 AM)

Ext hard drive - Western Digital My Passport Ultra for Mac (Nov 2021) using USB-C connection, 5TB

 

thanks,

Teresa

 

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correct answers 1 Correct answer

Community Expert , Jul 02, 2024 Jul 02, 2024

It sounds like you've not given Bridge permission for Apple's protection. Simply put, this is an Apple protection issue, not Adobe's. You may have given PS these settings, you have to do it for each application.

 

Go into System Preferences and select the Privacy & Security tab on the left. Note that there are two options on the right you'll need to deal with: "Files and Folders," and "Full Disk Access."

gary_sc_0-1719940790678.png

 

First, going into Files and Folders, note that in various years of different releases of

...
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Community Expert ,
Jul 02, 2024 Jul 02, 2024

It sounds like you've not given Bridge permission for Apple's protection. Simply put, this is an Apple protection issue, not Adobe's. You may have given PS these settings, you have to do it for each application.

 

Go into System Preferences and select the Privacy & Security tab on the left. Note that there are two options on the right you'll need to deal with: "Files and Folders," and "Full Disk Access."

gary_sc_0-1719940790678.png

 

First, going into Files and Folders, note that in various years of different releases of Adobe Bridge, different needs are needed. I do not know why this is, but it's always better to check and make sure that just because you did it for one release, you may or may not need it for a subsequent release.

gary_sc_1-1719940790678.png

 

 

Lastly, go into the Full Disk Access option. If you do not see your application in the list, click on the "+" symbol at the very bottom of the window. This will bring up a standard Finder window. Navigate to your Applications Folder, find Adobe Bridge, and add it to the list (You will need to add your Administrator's password to do this.). Then you can "switch" it to the "ON" position. 

gary_sc_2-1719940790678.png

Please let us know if this works or not.

 

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Community Beginner ,
Jul 02, 2024 Jul 02, 2024

Thanks so much, that's what I needed - the Full Disk Access.  I did look for this info before posting, must have overlooked it somewhere!

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

Great, glad to hear that that was it. If it makes you feel any better, this has been missed by many folks. As such, could you please tap the "Correct Answer," as this will help other folks find this if they have the same issue.

 

Again, thanks for letting us know.

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New Here ,
Feb 01, 2025 Feb 01, 2025

Thank you.  I got a brand new MacBook Pro and was having trouble with Bridge 2025.  This solved my problem.  Thank you!

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New Here ,
Sep 14, 2025 Sep 14, 2025

I did all that was recommended above and still can't open photos in Bridge on the latest, brand new Macbook air

 

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Community Expert ,
Sep 15, 2025 Sep 15, 2025
LATEST

Hi, @laszlost, if you did all that and it didn't work, I can think of one thing, with one backup. Please try and reset Bridge's Preferences

 

Quit Bridge if Open. Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge, BUT KEEP your fingers on those keys until you see a window pop up. From the window, the options are: “Reset Preferences" and "Purge All Local Cache Files.” In your case, check both of them.

 

If that doesn't work,  please return to Apple's Privacy and Security controls. Here's the Sequoia views:

(The application here shows Acrobat; the same activity goes for Bridge..) Go to your Mac's Settings, and search for "security." That will get you to the settings that Apple uses to let you bypass their default "vault" protection. (This is a good thing.)

 

Starting off, you see this, note I have three things marked out.

gary_sc_0-1757945054916.png

 

Starting from the 2nd, Full Disk Access, if you select that, you'll see all of the applications that have been granted Full Disk Access. If you see Acrobat but it is not turned on, click on the switch on the far right side. If you do not see Acrobat, click on the "+" symbol on the bottom, locate Acrobat to add it, then turn on the switch.

gary_sc_1-1757945054916.png

 

Next go to Accessibility, same conditions as above.

gary_sc_2-1757945054916.png

 

Lastly, go to Files & Folders, this should already be set but depending on where it's located (such as a server), you may have to set this as well.

gary_sc_3-1757945054916.png

 

Again, all of the above may have already been done by you, but it's wise to check.

 

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