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robirdman1
Inspiring
January 21, 2022
Question

no video thumbs in CC

  • January 21, 2022
  • 2 replies
  • 565 views

So with the CC updates, that I feel like are an extortion scheme, I now find that with my new camera I had no thumbnails for anything.  I updated and was able to see the RAW files but not the videos.  They can be viewed in Nikon's free program and played as well, but in CC Bridge of Photoshop, just a box, can't play nor add data.  As at some point I use a custom program to extract the metadata to add to my database, this is a major problem. Windows media, also free can play the videos but I can't do anything in CC.

 

 

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2 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
January 21, 2022

Hi,  

 

We are sorry for the trouble with Bridge. We are here to help! Could you please share the make and model of your camera along with the file format you are working with? Please share the exact version of Adobe Bridge that you are working with and the version of your operating system. Are the videos in question stored on the internal drive or any external drives? What is the average file size for each video?  

 

There are a few things we can check.  

  • Right click on the folders where the videos are stored and select Purge cache for selection as highlighted below. 

  • Please go to Edit > Preferences > Playback and make sure the following options are also unchecked and then restart Bridge. 

 

 Please check this article for help with Bridge’s Cache Management: https://helpx.adobe.com/bridge/using/adobe-bridge-cache.html 

Please let us know if this helps. 

 

Regards, 

Sameer K 

R
robirdman1Author
Inspiring
January 28, 2022

This is a Nikon Z9 camera. Windows 10.  The only way I could finish the last reply was by closing Bridge, and thus now I can't see the files.  I had seen that after purging cache, thumbnails of those I cropped weren't reconstituted still. Afraid opening again will lock up.  Looking at the camera, it looks like most of the videos were 3840 x2160  at 120fps.  Currently on internal D drive of ASUS laptop. A quick look before possible lockup again, showed most videos ~50meg, some >100 or >200.  cloud error message again after reinstalling.

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
January 28, 2022

How much RAM and spare hard disk capacity do have?

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
January 21, 2022

Is your question about Bridge v12, that you cannot view images and videos in it?

https://helpx.adobe.com/bridge/user-guide.html

 

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