no video thumbs in CC

Forum|Forum|4 years ago
January 21, 2022
2 replies
565 views

So with the CC updates, that I feel like are an extortion scheme, I now find that with my new camera I had no thumbnails for anything. I updated and was able to see the RAW files but not the videos. They can be viewed in Nikon's free program and played as well, but in CC Bridge of Photoshop, just a box, can't play nor add data. As at some point I use a custom program to extract the metadata to add to my database, this is a major problem. Windows media, also free can play the videos but I can't do anything in CC.

Problem or error

This topic has been closed for replies.

Sameer K

Community Manager

Hi,

We are sorry for the trouble with Bridge. We are here to help! Could you please share the make and model of your camera along with the file format you are working with? Please share the exact version of Adobe Bridge that you are working with and the version of your operating system. Are the videos in question stored on the internal drive or any external drives? What is the average file size for each video?

There are a few things we can check.

Right click on the folders where the videos are stored and select Purge cache for selection as highlighted below.

Please go to Edit > Preferences > Playback and make sure the following options are also unchecked and then restart Bridge.

Please check this article for help with Bridge’s Cache Management: https://helpx.adobe.com/bridge/using/adobe-bridge-cache.html

Please let us know if this helps.

Regards,

Sameer K

R

robirdman1Author

Inspiring

This is a Nikon Z9 camera. Windows 10. The only way I could finish the last reply was by closing Bridge, and thus now I can't see the files. I had seen that after purging cache, thumbnails of those I cropped weren't reconstituted still. Afraid opening again will lock up. Looking at the camera, it looks like most of the videos were 3840 x2160 at 120fps. Currently on internal D drive of ASUS laptop. A quick look before possible lockup again, showed most videos ~50meg, some >100 or >200. cloud error message again after reinstalling.

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robirdman1Author

Inspiring

How much RAM and spare hard disk capacity do have?

I think it is 8G RAM, can't remember where to find. 260G free on this 😧 partition of internal HD.

Called Adobe tech help about the lack of stars in search function for rating. Told to call back in several hours. did so, and he wanted to reset preferences, which I preferred not to, as I dislike losing my settings. Agreed to though and it did no good. He also said, despite my 2 messages about CC missing something, if was fine. I was concerned that I would get no help over the weekend if there was no solution today. I heard a dial tone - had hung up. No help and only upset my preferences. And the error message about CC came up again, and I installed a 3rd time.