Not possible to download pictures from canon eos 7D to the laptop

[Eva Mattsson]

When I connect my camera, Canon Eos 7D thepictures can not be down loaded from the camera. I have a Cable and the camera is found by Bridge. Do I need to reinstall Bridge? 

[Lumigraphics]

More info? What operating system and version of Bridge? Is there an error message? Can you copy the photos using the built-in computer tools?

[gary_sc]

I have the 7Dm2, I have no issues but I (almost) never download directly from the camera. I did once to test it (no issue). Otherwise I always use a card reader. 

How are you doing the downloading? Are you using the built in Photo Downloader? Dragging images from camera to computer?