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Photo Downloader broken after update to Bridge 2023 "Device Does Not Contain Any Supported Media"

Wes Duenkel
Engaged ,
Nov 21, 2022 Nov 21, 2022

After upgrading to the latest version of bridge, Photo Downloader doesn't stopped recognizing images from my Nikon D500 cards. It says, "Device Does Not Contain Any Supported Media."

Video of the problem attached. The card contains images, but Photo Downloader doesn't find them.

TOPICS
Bug , Import and export , Problem or error
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Wes Duenkel
Engaged ,
Mar 24, 2023 Mar 24, 2023

Here's a screen recording showing the EXACT ISSUE. Note how it works fine with bridge 2022, but does NOT work with bridge 2023. Please fix this.

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Wes Duenkel
Engaged ,
Mar 25, 2023 Mar 25, 2023
In Response To Wes Duenkel

It works properly in Bridge Beta 13.3.686....

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sharonpacker@mac.com
Explorer ,
Mar 26, 2023 Mar 26, 2023
In Response To Wes Duenkel

Thank you!  I'm installing right now.

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czitzmann
Explorer ,
Mar 26, 2023 Mar 26, 2023
In Response To Wes Duenkel

I also had a successful, and normal, Photo Download with the new update!

Really happy for the fix...

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Wes Duenkel
Engaged ,
Mar 26, 2023 Mar 26, 2023
In Response To czitzmann

With the beta, or the full release?

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Wes Duenkel
Engaged ,
Mar 26, 2023 Mar 26, 2023
LATEST

Those seeing this issue, please UPVOTE the origional post so it gets Adobe's attention.

 

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Resources
Get Started
Bridge - Get Started
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Bridge - User Guide
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View & Manage Images in Bridge
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Troubleshooting
Troubleshoot Performance & Freeze Issues
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How to Install Output Module
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What's fixed?
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Camera Raw editing is not enabled
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Bridge does not recognize some devices
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