Photo downloader is crashing in Sequoia

Forum|Forum|1 year ago
February 5, 2025
2 replies
1474 views

I just updated my Mac to Sequoia 15.3 and when I launch Bridge and go to use Photo Downloader its crashing. I have the most recent verison of Bridge. Why can't Adobe keep up

Crash or freeze

P

pankajg6675616

Community Manager

Hi @chalporn@pipeline.com ,

Thanks for your feedback.

Could you please share the following details about the issue:

Device details
Is Bridge crashing without connecting any device and using Photo Downloader?

Thanks,
Bridge Team

C

chalporn@pipeline.comAuthor

Participating Frequently

So happens when I try to download frommy iPhone. It worked until I got the last update from Adobe and updated to Sequoia 15.3.1

Now it crashes every time

P

pankajg6675616

Community Manager

Hi @chalporn@pipeline.com,

Thank you for sharing the details.

We tried to replicate the issue on our end but were unable to do so.

Could you please provide the following information?

Mac system specifications
iPhone model and details
Are you able to access iPhone content using the Image Capture app?

Thanks,
Bridge Team

Jeff Arola

Community Expert

I would reset the Bridge preferences:

(under 2. Reset preferences, reset the default workspace, and purge the cache.)

https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

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