Photo downloader is crashing in Sequoia

Forum|Forum|1 year ago
February 5, 2025
2 replies
1464 views

I just updated my Mac to Sequoia 15.3 and when I launch Bridge and go to use Photo Downloader its crashing. I have the most recent verison of Bridge. Why can't Adobe keep up

Crash or freeze

P

pankajg6675616

Community Manager

Hi @chalporn@pipeline.com ,

Thanks for your feedback.

Could you please share the following details about the issue:

Device details
Is Bridge crashing without connecting any device and using Photo Downloader?

Thanks,
Bridge Team

C

chalporn@pipeline.comAuthor

Participating Frequently

So happens when I try to download frommy iPhone. It worked until I got the last update from Adobe and updated to Sequoia 15.3.1

Now it crashes every time

P

pankajg6675616

Community Manager

Thanks--but when do you expect to fix this--with the PhotoDoeloader I could convert to DNG when I was downloading them. Now I've got a lot of extra steps. With a big project this is very, very annoying. Is the a DNG converter that will batch process?

Hi @chalporn@pipeline.com,

Thank you for providing the details.

We're currently investigating the issue, but we haven't been able to reproduce it on our end. To assist you better, could you please share the following information?

Are you able to launch Photo Downloader without connecting iPhone or it is crashing on launch?
Could you try reinstalling the Bridge and let us know if the issue persists?

Thanks,

Bridge Team