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PaulFulwood
Participant
November 19, 2016
Answered

Photo Downloading mostly not working

  • November 19, 2016
  • 2 replies
  • 525 views

Windows 10 - CC 2017

WHEN
Since I upgraded to Windows 10 I cant seem to consistently get Bridge to bring up the photo downloader

It works instantly on my Win 10 Surface but not on my home PC


WHAT

Clicking Get photos from camera or on the little Icon, makes a blue circle and then 95 times out of 100 nothing happens at all.

If it does eventually pop up like 10 minutes later - then it sits on detecting devices or whatever the message is for another unspecified amount of time. Like 10 minutes to infinity.

TRIED
I have uninstalled bridge and photoshop and reinstalled (keeping my settings option) with no change to it

Obviously restarted computer etc. My computer is reading the CF memory card slot, as it comes up in File explorer

My autoplay option is set to download with bridge but that isnt happening, it doesnt pop up like it used to in Win 7 with cc 2015

I am at a loss apart from asking for help here as even as a paying customer I cant get the standard chat or phone help with Adobe (pathetic setup)

Could anyone help please?

This topic has been closed for replies.
Correct answer Deepak_Gupta1

Hi Paul,

Need some information from you to replicate this issue at our end.

  1. What is the Bridge version and build number you are using (You can get this information from About Bridge ... screen)
  2. How did you installed Bridge.
  3. Do you have multiple users on your Home computer? Does the user trying to launch Bridge have non administrative Privileges.
  4. In Bridge installation directory, you will find a folder named "Photodownloader". In this folder you will notice a file named "Photodownloader.exe". Right click on that file, and select the option "Run As Administrator". This will let you run Photodownloader  with out launching Adobe Bridge.
  5. If still not working, can you try step 4 after installing Bridge CC 2015.

Please check and suggest.

Thanks,

Deepak Gupta

2 replies

Deepak_Gupta1
Deepak_Gupta1Correct answer
Participating Frequently
November 21, 2017

Hi Paul,

Need some information from you to replicate this issue at our end.

  1. What is the Bridge version and build number you are using (You can get this information from About Bridge ... screen)
  2. How did you installed Bridge.
  3. Do you have multiple users on your Home computer? Does the user trying to launch Bridge have non administrative Privileges.
  4. In Bridge installation directory, you will find a folder named "Photodownloader". In this folder you will notice a file named "Photodownloader.exe". Right click on that file, and select the option "Run As Administrator". This will let you run Photodownloader  with out launching Adobe Bridge.
  5. If still not working, can you try step 4 after installing Bridge CC 2015.

Please check and suggest.

Thanks,

Deepak Gupta

GautamBahl
GautamBahl
Inspiring
November 21, 2016

Hi Paul,

Can you please check the option "When a camera is connected, Launch Adobe Photo Downloader".

Then check if photo downloader automatically pops up on connecting a camera/memory card.

Can you try to use a different card reader?

Regards,

Gautam

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