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Vienna_Sydney
Inspiring
August 10, 2023
Question

Photos with jpeg extension

  • August 10, 2023
  • 1 reply
  • 1140 views

All current versions of Bridge, 2022, 2023, Beta won't open photos with jpeg extension. Windows 11 has no problem seeing them. Have to open in Paint and convert them to jpg, before they can be opened by Bridge or PS 

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1 reply

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
August 10, 2023

Hi, @Vienna_Sydney, I'm not seeing that. I tested in 2023 and 2024 (beta), and there was no issue opening up .jpeg files into PS.

 

I did get an amusing warning when changing the suffix, but that's neither here nor there. 

 

What OS are you on (and what release)?

 

Also, have you tried purging the cache for that folder?

Have you reset Bridge's Preferences?

 

Please let us know,

V
Vienna_SydneyAuthor
Inspiring
August 18, 2023

Hi Gary, I did post a reply with an attachment the same day. However, it appears to have disappeared

gregreser
gregreser
Legend
August 19, 2023

No to all three questions. As mentioned, they will show in Windows explorer and open in Paint, or any other Windows app.

I'll try to post another screenshot, where the left side is what Windows sees, the middle Bridge and double clicking results in PS opening and displaying the result on the right

 


If you haven't purged the cache yet, try that. Tools > Cache > Purge cache for [current folder name]

You could try a hard reset of the entire cache and preferences, but lets try some other things first.

 

Can you send a screenshot of the file properties for blob(2).jpeg, like this:

 

Just to rule out the possibility that there is a problem with your .jpeg file, try viewing the attached file

 

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