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J
Jakub Sagan
Participant
January 12, 2019
Question

PSD thumbnails previews missing in Adobe Bridge CC

  • January 12, 2019
  • 3 replies
  • 4277 views

Hello,

I have quite irritating problem with Adobe Bridge CC ver. 9.0.2.219x64. Some of PSD thumbnails previews files are not available. Instead of previews there are icons only. I have tried to change names of files and save those ones with different names etc. and still there are no previews visible but icons. At the same time other PSD files form the same session are OK and previews are available. Please see attached print screen.

I very much appreciate good advice how to solve this irritating problem.

  

    This topic has been closed for replies.

    3 replies

    P
    philipb29857597
    Participant
    July 13, 2024

    Hi,

     

    I have tried this and unfortunately this does not work.

    Bridge was working fine up until the last update so I can only think that the problem has been caused by this update.

     

    Many thanks

    PhilB

      Grant H
      Community Expert
      Grant HCommunity Expert
      Community Expert
      January 27, 2020

      Hi, what size are those images (mb). And check your preferences for thumbnails.

      /G

      L F Brown
      L F Brown
      Participant
      January 27, 2020

      They were way too big.  I just bought a 25Mp camera (up from 16Mp) and I'm just discovering what that has done to file size.  Once I compress my PSD files, or shrink them down some other way, the thumbnail displays just fine.  Thanks for the heads up.

       

      LFB

      Grant H
      Community Expert
      Grant HCommunity Expert
      Community Expert
      January 28, 2020

      all you have to do is change your preferences to process bigger thumbnails, i have mine set to 1000mb:

       

        A
        Adobe Employee
        Abhishek.Seth
        Adobe Employee
        January 14, 2019

        Hi jakub sagan,

        Please reset Bridge preferences  as per steps below  and purge cache for the folder containing such files.

        Close Bridge, hold down Command-Option-Shift (on windows : Control-Alt-Shift) and then launch Bridge again. A dialog will appear asking what you want to do. Turn on the Reset Preferences checkbox and click OK

        In case the problem persists, please send some sample files with abseth@adobe.com for investigation .

        Regards,

        Abhishek Seth

          L F Brown
          L F Brown
          Participant
          January 27, 2020

          I have just come up with the same problem: only cert PSD files will not display the thumbnail.  I tried both remedies suggested by Abhishek Seth but neither worked.  

          Thanks,

          Les Brown

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