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PSD thumbnails previews missing in Adobe Bridge CC

New Here ,
Jan 12, 2019 Jan 12, 2019

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Hello,

I have quite irritating problem with Adobe Bridge CC ver. 9.0.2.219x64. Some of PSD thumbnails previews files are not available. Instead of previews there are icons only. I have tried to change names of files and save those ones with different names etc. and still there are no previews visible but icons. At the same time other PSD files form the same session are OK and previews are available. Please see attached print screen.

I very much appreciate good advice how to solve this irritating problem.

  

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Adobe Employee ,
Jan 13, 2019 Jan 13, 2019

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Hi jakub sagan,

Please reset Bridge preferences  as per steps below  and purge cache for the folder containing such files.

Close Bridge, hold down Command-Option-Shift (on windows : Control-Alt-Shift) and then launch Bridge again. A dialog will appear asking what you want to do. Turn on the Reset Preferences checkbox and click OK

In case the problem persists, please send some sample files with abseth@adobe.com for investigation .

Regards,

Abhishek Seth

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New Here ,
Jan 26, 2020 Jan 26, 2020

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I have just come up with the same problem: only cert PSD files will not display the thumbnail.  I tried both remedies suggested by Abhishek Seth but neither worked.  

Thanks,

Les Brown

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Community Expert ,
Jan 27, 2020 Jan 27, 2020

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Hi, what size are those images (mb). And check your preferences for thumbnails.

/G

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New Here ,
Jan 27, 2020 Jan 27, 2020

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They were way too big.  I just bought a 25Mp camera (up from 16Mp) and I'm just discovering what that has done to file size.  Once I compress my PSD files, or shrink them down some other way, the thumbnail displays just fine.  Thanks for the heads up.

 

LFB

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Community Expert ,
Jan 27, 2020 Jan 27, 2020

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all you have to do is change your preferences to process bigger thumbnails, i have mine set to 1000mb:

 

Screen Shot 2020-01-28 at 07.21.00.jpg

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