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mdurbanek
Participating Frequently
November 8, 2019
Answered

Running Bridge 2020 on Catalina. Can't see my desktop folders.

  • November 8, 2019
  • 2 replies
  • 4312 views

Here is my desktop folder visible in my user file, which contains all of my work folders. After clicking on the folder, nothing is displayed and at the message on the bottom of the content panel reads "No items".

 

    This topic has been closed for replies.
    Correct answer nikunj.m

    Hi there,

     

    Please go to the System Preferences for macOS, then navigate to Security and Privacy and select the Privacy tab. Add Bridge 2020 under the Accessibilty list and grant permissions to Bridge under Files and Folders.

     

    Once you have made the changes, restart the computer and check if you are able to see the files.

     

    Regards,

    Nikunj

    2 replies

    Laurie Faen
    Laurie Faen
    Participant
    January 28, 2022

    I am having the same problem. Brand new Macbook Pro  os MONTEREY 12.1 and latest version of BRIDGE 12.0.1.246.   Documents, Desktop and DDownloadsS folders all appear with lock in top right corner.

    I have run thru all the steps listed: Sys>Privacy>Bridge added and then Folders.

    I'm at a total loss as I have spent hours trying to sort this out  HELP please!!!

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    January 28, 2022

    Look, I'm not having this issue so I can't test this but I saw a possible answer on another forum thread. Scroll down to the last entry showing a "Correct Answer." 

     

    If THIS WORKS FOR YOU, please let us know.

    Laurie Faen
    Laurie Faen
    Participant
    January 28, 2022

    Thanks Gary,

    I ran through all the steps that were listed, re started and the problem still exists. I have an old laptop with Sierra 10.1.12 and Bridge CS6 and no problem. It seems like a compatibility issue with Monterey OS and CC. Very frustrating as I use Bridge a lot as my browser. I'll keep digging.

    nikunj.m
    Community Manager
    nikunj.mCommunity ManagerCorrect answer
    Community Manager
    November 8, 2019

    Hi there,

     

    Please go to the System Preferences for macOS, then navigate to Security and Privacy and select the Privacy tab. Add Bridge 2020 under the Accessibilty list and grant permissions to Bridge under Files and Folders.

     

    Once you have made the changes, restart the computer and check if you are able to see the files.

     

    Regards,

    Nikunj

      cansail
      cansail
      Participant
      July 21, 2020

      I have the same issue after updating to Catalina v. 10.15.6. Every other folder shows up except Desktop. This solution (and resetting preferences) did not solve it. Any other ideas? Thank you.

      gary_sc
      Community Expert
      gary_scCommunity Expert
      Community Expert
      July 22, 2020

      Thanks for the reply (and the warning). This step didn't work either... still a blank screen on desktop. Also the desktop folder shows an arrow pointing down (See image, top right). Odd one... 

       

       


      Hi Cansail,

       

      I remember seeing that arrow one time before but I can't remember what the circumstances were. What happens when you click on that folder? What happens when you right-click, what do you see in the content aware menu?

       

      In the finder, what do you see when you click on the desktop folder (in your user-view as your screenshot in Bridge but in your finder) and you do a "Command-i"

       

      Lastly, can you share a screenshot of the Path bar* when you have selected the Desktop in the user-view as above?

       

       

      *Window (menu) -> Path bar

       

      Thanks

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