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mdurbanek
Participating Frequently
November 8, 2019
Answered

Running Bridge 2020 on Catalina. Can't see my desktop folders.

Here is my desktop folder visible in my user file, which contains all of my work folders. After clicking on the folder, nothing is displayed and at the message on the bottom of the content panel reads "No items".

 

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    nikunj.m
    nikunj.mCorrect answer
    Legend
    November 8, 2019

    Hi there,

     

    Please go to the System Preferences for macOS, then navigate to Security and Privacy and select the Privacy tab. Add Bridge 2020 under the Accessibilty list and grant permissions to Bridge under Files and Folders.

     

    Once you have made the changes, restart the computer and check if you are able to see the files.

     

    Regards,

    Nikunj

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    15 replies

    Laurie Faen
    Laurie Faen
    Participant
    January 28, 2022

    I am having the same problem. Brand new Macbook Pro  os MONTEREY 12.1 and latest version of BRIDGE 12.0.1.246.   Documents, Desktop and DDownloadsS folders all appear with lock in top right corner.

    I have run thru all the steps listed: Sys>Privacy>Bridge added and then Folders.

    I'm at a total loss as I have spent hours trying to sort this out  HELP please!!!

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    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    January 28, 2022

    Look, I'm not having this issue so I can't test this but I saw a possible answer on another forum thread. Scroll down to the last entry showing a "Correct Answer." 

     

    If THIS WORKS FOR YOU, please let us know.

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    Laurie Faen
    Laurie Faen
    Participant
    January 28, 2022

    Thanks Gary,

    I ran through all the steps that were listed, re started and the problem still exists. I have an old laptop with Sierra 10.1.12 and Bridge CS6 and no problem. It seems like a compatibility issue with Monterey OS and CC. Very frustrating as I use Bridge a lot as my browser. I'll keep digging.

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    nikunj.m
    nikunj.mCorrect answer
    Legend
    November 8, 2019

    Hi there,

     

    Please go to the System Preferences for macOS, then navigate to Security and Privacy and select the Privacy tab. Add Bridge 2020 under the Accessibilty list and grant permissions to Bridge under Files and Folders.

     

    Once you have made the changes, restart the computer and check if you are able to see the files.

     

    Regards,

    Nikunj

    Translate
      mdurbanekAuthor
      Participating Frequently
      July 22, 2020

      nikkunj.m's solution is the one that worked for me. I experienced the same problem the other day after updating to 10.15.6, followed the same procedure and it fixed the problem. There are clearly bugs deep in the system. Every MacOS update and OSX update that proceeded it changes my desktop to Apple's new desktop photo. Every iOS update I have ever done duplicates many of my contacts across the entire Apple system. Maddening, but after 25+ years I'm still a Mac Guy.

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      gary_sc
      Community Expert
      gary_scCommunity Expert
      Community Expert
      July 22, 2020

      Thanks Mikie,

       

      The big question is why is it not working for everyone??

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