Known Participant

Question

Thumbnail Generation Again: Still far too slow.

Forum|Forum|5 years ago
February 16, 2021
9 replies
3690 views

This has been a problem for ages now, and despite trying everything suggested I can not seem to get Bridge set up to actually load a thumbnails for any folder of images in anything remotely resembling a timely fashion. This is a HUGE time suck when I'm trying to get anything done. Just now, I went back and reinstalled the last V10 of Bridge which had been working fine when I last used it. However, it now runs just as poorly as all the more recent versions.

EXAMPLE:

I click on a folder that contains image files. Bridge displays blank tiles, then ever so slowly a new thumbnail appears. I can wait between 4 seconds and 30 seconds for each new thumbnail to load. A folder of 1,000 files is basically impossible to look through unless I go and get a cup of coffee and come back an hour later. Sixty minutes of waiting for this piece of software to generate smaller than postage stamp size thumbnails. How is this a professional piece of software if it cannot do its most basic task in anything resembling a timely fashion?

The latest version which I tried to use was just as bad, now that I've backed up to the last version that did work well I am stuck with lousy performance. This has been going on for far too long, each update completely ignores this problem, which I see many people also have, in fact, a friend who had never had this problem called me yesterday to report now he can't load thumbnails from certain folders. simply changing the name of the folder will allow them to load without incident. This is maddening.

QUESTION:

Is there any means to have thumbnails load like they used to? I used to be able to scroll through a cards worth of thumbnails in a mere minute tops, but now, in the time I've been writing this I still have not gotten this folder of images I need to work with to get even halfway through thumbnail generation.

DETAILS:

Bridge V.11.x: EVERY single version I have tried performs as above.

Bridge V10.1.X Had been working fine pre-update, but after downgrading back it now cannot manage to work as it used to.

Currently installed: V10.1.1.116

iMac (Retina 5K, 27-inch 2019)

Mac OS Catalina 10.15.7

3.6GHz 8-Core Intel Core i9

64GB 2667 MHz DDR4

I'm really getting to the end of my rope here with the amount of downtime required to use Bridge.

REQUEST:

Would it be possible to have thumbnail generation be improved in the next update? Rather than coming up with some new feature would it be possible to simply fix this terrible performance?

This topic has been closed for replies.

T

Tanya34019199u51b

Participant

I have been having the same problem ever since I switched from CS6 to Adobe Creative Cloud almost a year ago. No matter what I try to do—scroll through thumbnails, open a folder, close a folder of tags, even switching from another application to Bridge—it stops every few minutes and I watch the spinning icon for 15–30 seconds. It's maddening.

Last night, I turned off my modem BEFORE shutting down my computer. I took one last look at a search that had pulled up > 1900 photos. No problem. I was able to scroll through the whole bunch and look at individual previews without every seeing the spinning icon. Amazing! It worked like it used to do in the old days of CS 3–6. With the wifi hooked up again today, it's back to working like molasses again. It's infuriating, and I can't understand why Adobe doesn't address this problem since so many loyal customers are so upset.

Is there some reason that Bridge needs to connect with the internet all the time? I live in a rural area with very slow internet. Could it be trying to connect all the time and that's what is slowing it down? Is there any way to disconnect Bridge from the internet without turning my modem off? I need to be online for research while I look at my photos.

MWGlobusAV

Participant

I have this same problem in Bridge, and I have never been able to make it part of my workflow as a result. I have to say this also seems to be the case in finder and windows based NAS devices as well. The TIF files seem to load very quickly, the PSD thumbnails do not.

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guidov46817599

Participant

Bridge is probably the slowest program I've ever encountered anywhere. It's bizar how they didn't fix this ages ago. WHY?? Are they actively trying to scare away customers?

I also think Adobe software messes with windows because after installing Adobe, windows file explorer suddenly doesn't display proper thumbnails anymore. No matter what I do to try and fix it.

Isn't bridge supposed to be the program that acts like a "bridge" between their other programs? Right now it's acting like the chinese wall.

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stephenv70437356

Known Participant

My suspicion is that Adobe doesn't want to support both Bridge and LR. One has to go.

G

guidov46817599

Participant

It would be stupid of them to not keep bridge and make it work properly and better then file explorer since Microsoft still doesnt allow thumbnails to be shown of psd files by any windows app. That's why we need bridge still.

They should be vamping bridge up like it's the main float in a carnaval parade. But no...

J

jimo66

Participating Frequently

just tested my bridge 1.05 minuts to load thumnails

A

Anisha Gupta

Adobe Employee

Hi @jimo66 , @robtmccann , @johnkennan , @Laskarin

Hope you're doing well! Thank you for your feedback. We're sorry to hear about the issue.

Could you please share the following details with us:

1. Bridge version in use.

2. System configuration.

3. Files/formats on which the issue is observed.

4. Thumbnail quality & Preview generation settings.

Please share the sample files on which you are observing the issue at sharewithbr@adobe.com

Also, could you please try setting the preview generation options to the following and let us know if you still face the issue?

Thanks,

Bridge Team

robtmccannAuthor

Known Participant

Nearly a year later? Seriously? Eleven months to wait for someone from Adobe to respond? I've stopped making photographs entirely in the last year. The pathetic quality of Adobe products is partly the reason. My frustrations with the software were never addressed in anything close to a timely or simple fashion. I still subscribe for I must still do some things for clients I hold images for, but just offloaded all of one clients files to them and told them I am done, hoping to do this with the rest asap.

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johnkennan

Participant

I have the same problem. Adobe Bridge used to be really useful; now I end up staring at a blank thumbnail screen for so long it's unusable. Nothing seems to refresh for ages after an edit to an image.

Adobe have long ago moved to a subscription service so we are, in theory, getting the latest version of the software with all the latest features. So why on earth has it become so slow and cumbersome? Is it now full of bloatware that slows it down?

Get it sorted Adobe or I'll be spending my money elsewhere.

L

Laskarin

Participant

The simplest solution is to use ACDSee Photo Studio Ultimate. I'm not connected with ACDSee other than as a user, but every time I try to switch over to Bridge (or Lightroom, for that matter), I last a couple hours and go back. It plays well with Photoshop too, if you aren't keen on the ACDSee editing kit.

D

DafOwen

Inspiring

I found v9 ver slow actually found v10 better but v11 is now even worse than it was.
On main PC though - seems to be Ok on my laptop.

D

DafOwen

Inspiring

Just uninstalled v11 and rebooted
Then:

- installed v10
- installed v11

BOTH are way faster than before!
Now a useable speed (Before v11 would show "collecting criteria" or similar in filter window event on a folder with 5 images, including if it had just done it 5 min ago and content unchanged)

Don't know if this makes any difference but I:
on v10 install I declined enabling photoshot2021 plugin
on v11 - accepted importing setting from older version, but declined uninstalling older version