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Please remember, these are user to user forums, and Adobe isn't officially present. So your bellyaching is likely to piss people off. One of the Camera Raw engineers does pop in from time to time (in his spare time), and he is a good guy, but he won't help if you yank his chain. He's called Eric Chan ('madmanchan'). Jeff is the current author of the Camera Raw / Digital Negative books and has acres of experience with the software, as well as behind-the-scenes contact with Adobe, but he's not a software engineer. There are a handful of other guys in there who are technically very knowledgeable, but again, if you go in shouting, they're likely to stay quiet or tear a strip off you. Just saying.
ycardozo,
while understanding your frustration I couldn't agree more with Yammer on this subject.
If you still have the option delete the whole thread or post and wait a few days.
Meanwhile rethink your original post and read it twice before you hit send, SHOUTING really puts a lot of people off and stating Adobe was to busy earning money is useless. A big company always wants and needs to earn money one way or another, a lot people need to get paid. You can differ about the amount of payment for some people but unless you are a major stockholder this is useless.
Yes it is frustrating they outsourced their help but many multinationals have done so. You have to live with it and instead of wasting time on useless chats to people trying but not really knowing (on the other hand, a lot of people sadly enough have simple - read a bit stupid - and basic questions that often can be found in a manual, it's hard to have good technicians waisting their time on this) use Google and a little patience, there is really a lot of info to find about almost any problem on the internet, just try different search criteria and skip the adds and reviews.
And also think about a better headline.
"When will Adobe fix the problem" is likely to be skipped immediately by people who might be able to answer or willing to investigate, 'Does anyone know a solution for…) or something like that gives you a better change.
It is all about the tone you play, any Adobe tech or employee answering in this and other user to user forum is doing this in his or hers spare time and because they are truly interested.
No problem in writing of your frustration, just don't send it like this 
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