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Thumbnails in Bridge went crazy after 2019 update

Community Beginner ,
Oct 15, 2018 Oct 15, 2018

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Okay, I installed all of the cc2019 updates and Bridge (worked normally on cc2018) started to behave crazy. I mean all works except preview thumbnails. I get some kind of "static interference" pattern instead of previews.

I completely uninstalled and reinstalled Photoshop and Bridge to solve the issue but no luck.

Computer is iMac Pro 27".

On my old iMac 27" (2011) it works normally after the update.

Screenshot 2018-10-15 at 20.35.22.png

Any idea?

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Nov 01, 2018 Nov 01, 2018

Dear Users,

We have released a new version of Adobe Bridge (CC 2019) on 2nd November 2018. The new version build number is 9.0.1.216. This version is available to install via Adobe Creative Cloud application.

This Bridge update resolves the thumbnail rendering issue on iMac Pro devices and has few other bug fixes.

Please let us know if you face any issues.

Regards,

Siddharth

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New Here ,
Oct 20, 2018 Oct 20, 2018

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I have the same issue with iMac Pro (2017)

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Community Beginner ,
Oct 20, 2018 Oct 20, 2018

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Same issue, 10.14 Mojave - iMacPro 2017

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New Here ,
Oct 20, 2018 Oct 20, 2018

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Same issue. Mac pro 2017 27" Mojave

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Participant ,
Oct 20, 2018 Oct 20, 2018

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same here. Glad I'm paying for this stuff.

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Community Expert ,
Oct 20, 2018 Oct 20, 2018

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Actually for what its worth..... Bridge is free.

But I get your point.

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Explorer ,
Oct 20, 2018 Oct 20, 2018

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Today i have the SAME problem. For all images i download today on site rawpixel.

But my Bridge is the CC2018.

In Windows 10.

Capturar.JPG

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Community Beginner ,
Oct 20, 2018 Oct 20, 2018

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Same problem here on my iMac Pro 2017

bridge_imacpro-r.jpg

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Participant ,
Oct 21, 2018 Oct 21, 2018

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Same glitch here. Another oddity: If I change the size of the thumbnails, sometimes some will display properly for a moment, then switch back to pure black or the various sorts of colorful "noise" patterns others have posted here. Other times, changing thumbnail size just alters the noise patterns.

27” iMac Pro (2017)

Radeon Pro Vega 64 16368 MB

High Sierra 10.13.6

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Community Beginner ,
Oct 21, 2018 Oct 21, 2018

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Hello Adobe support,

Can you please advice when a fix will be issued? It is clear that you have problems with the Vega drivers and any work around you suggested is useless on iMac pro, with any version of Mac OS. Please push this through your development because the problem is really annoying and renders Bridge NOT USABLE!

Thanks for your prompt fix on this problem.

Luigi

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Community Beginner ,
Oct 21, 2018 Oct 21, 2018

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same problem as everyone, Bridge is unusable like this.Bildschirmfoto 2018-10-21 um 12.10.58.jpg

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New Here ,
Oct 21, 2018 Oct 21, 2018

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iMac Pro, 27” same issue. When can we expect a fix? We’ve got work to do.

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New Here ,
Oct 21, 2018 Oct 21, 2018

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Same issue here (on iMac Pro).  is it easy to upgrade to Bridge 2018 without loosing settings etc?

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Explorer ,
Oct 21, 2018 Oct 21, 2018

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same here, iMac Pro.... Going on 7 days, any response from Adobe yet?

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Community Beginner ,
Oct 21, 2018 Oct 21, 2018

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Another CC Bridge 2019 bug on iMac Pro: it doesn't save the color settings (command + shift + k)

Or is it just me?

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New Here ,
Oct 21, 2018 Oct 21, 2018

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I'm having the exact same problem. iMac Pro base configuration with the latest version of Mojave.

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New Here ,
Oct 22, 2018 Oct 22, 2018

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Same problem. Also an iMac Pro, so I guess its unique to this machine.  I have reinstalled the old 2018 version of Bridge and shall await the update fix from Adobe.

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Explorer ,
Oct 23, 2018 Oct 23, 2018

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I know Adobe now knows this is a problem, just wanted to add that I'm experiencing the same on a brand new iMac Pro 27" – so far I've only installed CC and the default Mac OS apps. Still running High Sierra 10.13.6 though. Holding out a bit for Mojave.

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Participant ,
Oct 23, 2018 Oct 23, 2018

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I have the exact same problem on my -- YOU GUESSED IT -- 27" iMac Pro. I have checked my Bridge version number (the newest) and have turned on Software Rendering, and have purged the Cache, and have the latest version of Camera Raw.

I guess for the time being, I will go back to Bridge 2018.

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Explorer ,
Oct 23, 2018 Oct 23, 2018

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Same issue!

Made all of the suggested "fixes" and this is what I still have.

Screen Shot 2018-10-23 at 7.37.04 PM.png

Screen Shot 2018-10-23 at 7.33.49 PM.png

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New Here ,
Oct 24, 2018 Oct 24, 2018

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Hello Adobe,

Is anyone there.....??

I have the same problem on my 27" iMac Poo opps sorry mean't 27" iMac Pro

Can anyone give a time frame to the fix?? this year, maybe next...??

Be good to know you care

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Community Expert ,
Oct 24, 2018 Oct 24, 2018

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Chill out.

They know they have a major issue on their hands.

They have to fix it, but get it right first.

You have Bridge 2018 to fall back on like the rest of us.

Geez  .........  its been out a week and the pitch forks are already out.

And no I do not work for Adobe, and yes I am pissed as well.

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Explorer ,
Oct 24, 2018 Oct 24, 2018

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Add me to the list. At least now I know enough not to attempt any of the Adobe prescribed fixes as there doesn't appear to be an actual fix until they clean up this nasty little bug. Also good that I kept CC2018 around and have it to fall back on now.

iMacPro.jpg

Bridge CC2019.jpg

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New Here ,
Oct 24, 2018 Oct 24, 2018

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haha, sorry to upset you jbm007!!

I'm just amazed how such a big multi-national company can have such a poor customer care response, they should at least recognise the problem and say they are working on it, no?

I'll calm down and give them brake, I know they must be working super hard to fix it, must be very serious to take over a week

maybe they should have tested it better before releasing it, no?

Fingers crossed it'll be soon...!

Any updates Adobe??

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Explorer ,
Oct 24, 2018 Oct 24, 2018

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Same Problem here!

iMac Pro (2017), 3,2 GHz Intel Xeon W, Radeon Pro Vega 56 8176 MB

Super frustrating how adobe keeps ignoring the iMac Pro!

Major issue on Premiere exist since the release of the iMac Pro and makes Premiere useless on this machine.

And now the latest version of Bridge is useless too … what's next?

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Community Beginner ,
Oct 24, 2018 Oct 24, 2018

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What is the issue on Premiere?

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