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Tina28569729cvmo
Participating Frequently
May 14, 2023
Question

Thumbnails not appearing for all videos in bridge

  • May 14, 2023
  • 1 reply
  • 1722 views

I've posted this before but got no answers. I'm trying again. In bridge some of my video thumbnails show some don't, I don't understand why this is happening.

Below is an image of what should be the thumbnails but there is only one showing. I can see on that file name that there is an .LS. between the filename and the mp4.

I make a lot of videos with my camera and I use them a lot in my work. So I would really like to understand what it is that is causing this issue.

I've done the following, cleared the thumbnail cache

cleared the thumnail cache and reset

Changed the default video programme from VLC to windows media.

uninstalled and reinstalled bridge

I can see thumbnails in explorer so they can be generated, i just can't see them in bridge. This is so infuriating.

 

Thanks

I'm at a loss to understand what is going on, this is really important for me to get this fixed.

 

    This topic has been closed for replies.

    1 reply

    T
    Tina28569729cvmoAuthor
    Participating Frequently
    May 14, 2023

    sorry forgot screenshot.

      Melankaya
      Melankaya
      Known Participant
      August 6, 2023

      It makes me really sad that you haven't got any replies.

      @ m e l a n k a y a
      T
      Tina28569729cvmoAuthor
      Participating Frequently
      August 9, 2023

      Hi @Tina28569729cvmo 

      Could you share a sample video to sharewithbr@adobe.com ; this will help us to reproduce and investigate the issue at our end.

      Thanks,

      Bridge Team


      A video of what? the screen shot, which I posted above and am now copying in again, shows you what I see. A video is just more images of the same thing.

      Are you asking for a screen recording, or do you want me just to point my mobile phone at the screen? again, it's vague and for no clear reason.

      I am not doing anything except loading and exisiting smart collection which used to preview the videos and should still do, but it stopped. I''ve tried uninstalling  the latest version and added older versions, but it makes no difference.

       

      Below is the screen shot, what more could you possibly learn from a video unless it shows you my settings. Are you asking for the settings?

       

      I'd like a little more clarity from you in the hope that I can avoid support tennis.

       

      Thanks

       

       

       

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