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isabelg89044971
isabelg89044971
Participant
April 19, 2018
Question

Thumbnails video Bridge CC2018

  • April 19, 2018
  • 4 replies
  • 536 views

I can not see the thumbnails of the videos or play them in the preview window of Bridge CC2018 and yes in Bridge CS6 on an iMac (Capitan and Sierra).

This topic has been closed for replies.

4 replies

RoadWearyProductions
RoadWearyProductions
Participant
June 21, 2018

I'm having the same issue. Bridge on my MacPro won't preview thumbnails or video of any codec (.mov, .mxf, .mp4), but my MacBook seems to have no issue. All since doing the CC 2018 update across all programs and regular camera raw updates. I see it has been 2 months since your original inquiry and it has not been resolved. Any insight on this from anyone would be great.

isabelg89044971
isabelg89044971Author
Participant
April 20, 2018

Hi.

The files are Quicktime (.MOV) (Nikon DSLR camera and iPhone).

I have a second McBook Pro computer with Sierra and CC2018 operating system updated and I have no problems. I can even see the iMac files in Bridge correctly when I share files.

I've reviewed the Bridge preferences and they match on both computers.

Thanks

Deepak_Gupta1
Community Manager
Deepak_Gupta1Community Manager
Community Manager
April 20, 2018

What is the file type (extension, codec) of your videos which are not playing?

Thanks,

Deepak Gupta

isabelg89044971
isabelg89044971Author
Participant
April 20, 2018

Hi.

The files are Quicktime (.MOV) (Nikon DSLR camera and iPhone).

I have a second McBook Pro computer with Sierra operating system and CC2018  updated and I have no problems. I can even see the iMac files in Bridge correctly when I share files.

I've reviewed the Bridge preferences and they match on both computers.

Thanks

Deepak_Gupta1
Community Manager
Deepak_Gupta1Community Manager
Community Manager
April 19, 2018

Hi,

Can you try installing Adobe Premiere Pro CC 2018 (or Adobe After Effects CC 2018), launch application once and then try preview/playback in Bridge.

Thanks,

Deepak Gupta

isabelg89044971
isabelg89044971Author
Participant
April 20, 2018

Thank you. I have done everything and the result is the same. I have uninstalled old versions and updated the new ones and nothing.

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