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updated to OS big sur and bridge stopped working entirely

New Here ,
Jul 26, 2021 Jul 26, 2021

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I just updated my operating system to Big Sur and now Bridge shows up as a black screen.  I've restarted my computer several times... nothing is helping.  I've tried updating my adobe but it says I don't have access (which isn't true because I have a paid account).  What gives!?

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Bug , Crash or freeze , Performance , Problem or error

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Community Expert ,
Jul 26, 2021 Jul 26, 2021

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We have seen posts with black screens in Photoshop. Can you disable hardware acceleration? Preferences->Advanced->Use Software rendering

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New Here ,
Jul 26, 2021 Jul 26, 2021

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I can't actually see my preferences in Bridge either.  It is also black.  I can guess which is "advanced" and click what I think might be software rendering.  But even after doing that nothing changes.

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Adobe Employee ,
Aug 07, 2021 Aug 07, 2021

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LATEST

Hi,

 

Please try updating to the latest Bridge Version 2021.

Please let us know if you are still facing the issue on latest version.

 

Regards,

Bridge Team.

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