Wrong Image Orientation and Cannot Rotate Manually

[ashleym84236396]

I downloaded Bridge 2024 a couple days ago.  Ever since, my image show up in the wrong orientation (all vertical are showing up as horizontal), and the manual rotation do not work at all.  Any suggestions?  I've restarted my computer and uninstalled both photoshop and bridge twice.  

I am on a new macOS Sonoma 14.4.1, images are in a raw CR2 format

I have never had this problem previously.

Thanks.

[Stephen_A_Marsh]

@ashleym84236396 – Have you looked at resetting program preferences and or clearing the cache to see if this resolves the underlying issue?

If you can't use the native rotate buttons for some reason, then you could try a script to see if that resolves the issue (the rotation would be applied to the XMP sidecar file for a raw file, but the linked raw file should also update).

/*
Rotate Selected Images 90 degrees.jsx
https://community.adobe.com/t5/bridge-discussions/wrong-image-orientation-and-cannot-rotate-manually/td-p/14593009
*/

#target bridge

setRotation = {}; // create an object
setRotation.execute = function () { // create a method for that object
  var sels = app.document.selections; // store the array of selected files
  
  for (var i = 0; i < sels.length; i++) { // loop though that array
    var md = sels[i].synchronousMetadata; // get the metadata for the file
    md.namespace = "http://ns.adobe.com/tiff/1.0/"; // set the namespace
    md.Orientation = "6"; // 6 = Rotated 90° CW | 8 = Rotated 90° CCW
  }
}

// this script only works in bridge
if (BridgeTalk.appName == "bridge") {
  //create the munu item
  var menu = MenuElement.create("command", "Rotate 90 Degrees", "at the end of Tools");
  menu.onSelect = setRotation.execute;
}

P.S. You could also just edit the XMP sidecar rotation entry in a text editor.