Bridge CC 2019 freezes

jeffhalmos

Inspiring

Mac Pro 5,1; 12 Core 3.06; 48 GB RAM; Radeon RX 580 8 GB; 4K Samsung monitor.

Bridge is a carcrash for me, seemingly because I'm scaling my 4K to 3200 x 1800 instead of 3840 x 2160. Takes sometime 10 seconds to select a thumbnail. Selecting 10 images can take up to a minute. No other app slows to a crawl or slows at all except for Bridge.

twinbrush

Inspiring

Same sh*t for me. Updated to the latest version just an hour ago and boom....bridge is a digital brick. That's what I'm calling it from now on Adobe Brick. Freezes as soon as it opens, even if its only previewing one image (a 10MB) file at that. I dare not touch anything for 10 minute or it stops responding.

I'm not really surprised, coming on here after every single update Adobe releasing is seemingly becoming a right of passage. Do you guys even test these updates before you roll them out to paying customers? Its a safe bet the rest of the suite that I updated will be buggy as hell too.

Using Windows 10 with more Ram than my local shepherd.

levanterman

Participant

Hi

I am having this exact problem ,i have installed all the updates and it still freezes EVERY TIME i try and use Bridge CC 2019. It's terrible.

Any new suggestions please?

Thanks

Nige.

@Levanterman

Adobe Employee

Hi levanterman,

Can you please let me know the OS that you are using.

Also is there any specific workflow during which Bridge freezes at your end? And are you facing freeze working on local or network files.

Regards,

Abhishek Seth.

levanterman

Participant

Hi

I have a MAC BOOK Pro Mojave 10.14.1 (18B75)

I don't have any network files, just local and USB external HDD.

I have rolled back to Bridge 2018 CC as 2019 CC is totally unusable.

Everytime I try and move files , Bridge Freezes / locks up and doesn't recover + ramps the CPU , have to kill it.

Regards

Nige.

Deepak_Gupta1

Correct answer

Community Manager

Dear Users,

We have released a new version of Adobe Bridge CC (9.0.1.216) which also includes fix for this issue.

Request you upgrade your Bridge version from Adobe Creative Cloud Desktop or https://creative.adobe.com/products/download/bridge

Please let us know if you face any issues.

Regards,

Deepak Gupta

Shlomit Heymann

Inspiring

Dear Deepak,

I have udated Bridge, there is less problem with moving files, but still, the application runs so so slow that I want to punch it.

My computer details:

Mac Pro (Late 2013)

Software OS X 10.14 (18A391)

Processor 3.5 GHz 6-Core Intel Xeon E5

Memory 32 GB 1867 MHz DDR3 ECC

Graphics AMD FirePro D500 3072 MB

1 TB Flash Storage

External 10 TB SAS Disk

Adobe CC 2019 Middle Eastern Version

All the best,

Shlomit

Adobe Employee

Hi Shlomit Heymann,

Can you please share details of the workflows where you are facing issues with Bridge performance.

Regards,

Abhishek Seth.

Roy Tucker

Participant

Both Macs with updated PS are freezing after moving files from one folder to another in Bridge also.

I can move 25 without freezing up, 26 or more, then I have to force quit.

W

willwrench

Participant

I am having the same problem. I have to force-quit many times daily. Bridge seems like it's maybe not locked up exactly but I can't interact with the windows anymore. It's like it's not selected as the current application but it is. I often drag items from a Bridge window onto Photoshop droplets in the Finder and I think this is when it often stops working.

JSDurkin

Participant

I'm having the same issue, freezes when selecting multiple items need to Force Quit.

Adobe Employee

Dear Users,

If you are facing freeze issue in Bridge while dragging files.

Please use right click to move assets with in Bridge.

We are investigating this issue at our end.

Regards,

Abhishek Seth

JSDurkin

Participant

I'm not so sure it's moving the files that causes the freeze, it seems to lockup with multiple selections before you get a chance to move, copy or even scroll.

N

newplasticmachine

Known Participant

Within Bridge, when I drag multiple images into a folder it freezes up. Whether thats within the Bridge interface, or if I drag to a browser window, it freezes and I need to force quit and re-open.

Adobe CC2019

2016 iMac 10.13.6

64 gigs ram

External drive - 16tb OWC Raid 5

jennief76857830

Participant

I have just reverted back to Bridge 2018 until these problems get sorted. I open about 20 files at a time into ACR - usually I just highlight the files I want and double click - but in bridge 2019 it doesnt allow me to do that - it just opens one file! The only way I can get them all to open at once is to right click and use the side menu and select open in ACR, after years of using the same workflow I am forgetting each time and then end up having to delete each file as it opens separately!

edit: I have had to revert back to cc18 in photoshop as well for it to do this again for me.

C

Cat Songs

Participating Frequently

So how do I get back to Bridge CC 2018?

And in the same vein, how do I get back to Photoshop CC 2018?

(And why is it taking Adobe so long to fix these issues? I don't get it.)

Thanks!

Install previous version of your Creative Cloud app

Adobe Employee

Dear Users,

Here are the steps to install previous versions of Adobe applications

Regards,

Abhishek Seth

T

tomstrongman

Participant

I am having the same issue. Freezes when transferring files from one drive to another, or when selecting multiple images. The previous version worked perfectly. I hope a fix is forthcoming ASAP.