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Correct answer Sahil.Chawla

Hi hilarycoles,

Try resetting the preferences of Bridge: -

Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

Regards,

Sahil

1 reply

Sahil.Chawla
Adobe Employee
Sahil.ChawlaCorrect answer
Adobe Employee
March 3, 2017

Hi hilarycoles,

Try resetting the preferences of Bridge: -

Start Adobe Bridge and immediately press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

Regards,

Sahil

I
Impressive_parent0D45Author
Participant
April 3, 2017

Unfortunately this did not work.

I'm still getting the same issue as before. When I open Photo Downloader, it recognizes my iPhone but claims there are no valid files for importing on my phone.

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
April 4, 2017

Are there any live photos on your iPhone?

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