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Kristin Starcher
Participant
October 20, 2017
Question

PLEASE HELP! folder empty - files disappeared in Bridge CC 2018

  • October 20, 2017
  • 3 replies
  • 868 views

I did my culling and editing in lightroom, then during export, the external drive somehow disconnected out of the blue.    Upon opening Bridge to see where the export left off, I discovered the the folder is now EMPTY.  I've purged cache, updated Bridge and searched online for answers - finding nothing.  PLEASE HELP.  I can't find a phone number for adobe and don't know what to do.

****If I open my drive in finder and click on the folder - files are there.  NOT VISIBLE IN BRIDGE.

Also, in LR, if I 'search for missing files' - it brings up my exported jpeg edited version in a different folder that I exported them too ....no sign of the RAW files.

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    3 replies

    Akash Sharma
    Legend
    October 23, 2017

    Hi kristinstarcher,

    Could you please post a screenshot of what the issue looks like?

    Does the issue only happens with one drive/external device/folder or it is reproducible across all?

    Thanks,

    Akash

    Legend
    October 20, 2017

    Do the files have the correct extension?

    Akash Sharma
    Legend
    October 20, 2017