Hi there, I am trying to connect with instagram using Facebook pages but it's failed, previously it was working but now it's not working please take a look on it what has happened and please fix this problem as soon as possible https://new.express.adobe.com/schedule/setup
I'm so sorry about this, this is a known bug that the team are looking into. This might take a few days to resolve, unfortunately. We will keep you updated.
If this is a known issue can it be a posted message when we go to connect to these two platforms? Everything was working fine last week and then the tokens expired and I have been unable to reconnect.
I just wanted to chime in and say I am having the same issues, however I am able to link a clients page just not my own. My page says it connects, and then the following screen says connection failed.
It seems like the issue is partially resolved, but not entirely. You have five Instagram accounts connected to five Facebook business pages, but only one of them is successfully connected. When you tried to disconnect and reconnect the accounts, it only worked for one account, and subsequent attempts didn't solve the problem.
Thanks Andy! It does seem the issue is only partially resolved. I can now connect my facebook page, and personal Instagram but I can no longer connect and client Facebook pages I manage, or another Instagram aside from my own. The drop down for Facvebook only lets you select one group or page, and Instagram does not allow you to make a selection and instead just automatically connects to what I am assuming is the main account.
Connecting my Facebook account to Adobe Express worked, but when connecting my Instagram account to Adobe Express, I always get an error message even though I have connected the business Instagram channel to my Facebook account.
After connecting my facebook profile, I wanted to conntect Instagram via Facebook:
But then this error message appears:
In Meta Business Suite my Facebook and Instagram are connected:
Did I do something wrong with connecting Facebook and Instagram? I only used Instagram before, but to connect it to Adobe Express Scheldue I created a Facebook-account and -page and connected it to my Instagram account.
Thank you for the linked video. I already watched the video, but unfortunately I couldn't solve my problem.
I'm sorry about this @Nicole35520229luxq , there will be something going on with your Instagram permissions here. This video should help you troublesheet this. Failing this, we'll need to jump on a call to see what's happening here: https://www.youtube.com/watch?v=m5C-a6DnHpw
I have connected by business instagram account with the business facebook page, both of which I am an admin. I've tried connecting the business instagram page in Adobe Express but I get a connection failed error. I tried connecting the instagram page with my personal facebook page, and the connection was successful, but when I tested posting something to instagram, it was posted onto my personal instagram page. And this is NOT what I want. Please help.
If you've not tried yet, you can clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.
Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.
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