Cannot download PDF

[default36814309x6fnw5]

Unclear why I cannot download PDF. PNGs download ok.

[default36315745gjmpru]

I still can't download any of my files as PDFs after months. It says there is an error. I have tried on different computers, using different internet servers, etc.

[Irina Mork]

Hi there,

We'll be very happy to directly assist you with this. I'll send you a direct message, so that you could send the documents to us, to more directly investigate this.

So sorry this is not working already!

Irina Mork - Adobe Express Software Engineer

[Tarun Saini]

Hi 

@default36814309x6fnw5

,

We're sorry to hear about this. Please share a few more details on this, like how many pages your project has and whether it has a large number of images. Did you create it from the existing template, or did you create it from scratch? 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know how it goes. Also, would you mind sharing the project link to investigate further?

Regards,

Tarun

[default36828324e0n9vl]

PDF werden nicht heruntergeladen

[Heather36769069lkhz]

I cannot download my document to PDF format

[matthew30612975jopo]

Over the past few days I have been unable to download several files to a PDF, but can download similar files. seems intermitent

[default36861967l6sdyk]

En las últimas 24 hs. no pude descargar versiones en Pdf, probé de todas las formas y no obtuve resultados.

[Emily368715123z3o]

i need to download my file but it's not working

[OISHEE29734605kuyz]

I JUST CANNOT DOWNLOAD PDFs. IT IS VERY ANNOYING. PLEASE PLEASE FIX THIS

[Lyn_D]

@OISHEE29734605kuyz, I have merged your post to this thread. Please follow Tarun Saini 

instructions above.

[NadiaMelgarD]

Estimados, no estoy pudiendo descargar este documento en PDF, simplemente la descarga nunca finaliza, ¿podrían ayudarme?

[OISHEE29734605kuyz]

HEYY THIS STILL DOESN'T HELP. I AM USING THE APP AND IT JUST NEVER DOWNLOADS PDFs. I HAVE BEEN A USER FOR A LONG TIME AND THIS ISSUE HAS ALWAYS BOTHERED ME. PLEASE PLEASE FIX THIS. THANK YOU

[OISHEE29734605kuyz]

can you please check on this? this has been a persistent issue

[Abhi.G @ ADBE]

@OISHEE29734605kuyz 

We'll need to look at your Express file to know what's going on. I will send you a private message for follow up.

Thanks,

Abhi G

[Bradley36993524jn7u]

I cannot download a PDF version of my projects. I've tried on Chrome and Edge, and I've emptied caches. ERROR Messag: We've encountered an unexpected problem. Try refreshing the page or return back to home. UUID: b6f40137-c004-4ffe-a92e-a05608aead02

[Bradley36993524jn7u]

Any chance you could help me as well? I've cleared caches and cookies, tried different browsers, etc. It gets to 90% and then stops. Error message:

We've encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: b6f40137-c004-4ffe-a92e-a05608aead02

[Bradley36993524jn7u]

PS: If I upload a document and and convert it, then download as PDF it works. But *not* if I've created the document in Express. Very strange.

[Abhi.G @ ADBE]

Hi @Bradley36993524jn7u

We're looking into this actively. That "We've encountered an unexpected problem. Try refreshing the page or return back to home." is not right.

Thanks,
Abhi G

[default37015772l6qbvg]

Cannot request a download of a layout in a PDF format. Continually receive an error message with this file type.

[Joyce36917490r52j]

Olá, preciso baixar um arquivo em pdf de 12 paginas e ta dando erro. Preciso de ajuda!

[andrewt75109771]

Hi Guys, I cannot seem to be able to download my artwork when I download as a PDF, the upload continuously stops at 90 %, when I download as aPNG file it downloads with no issue, I really need this work as I have spent may hours preparing it, can you please assist.

[Sergiu Adrian35083634ecdr]

I have same issue, I tried different browsers, and laptops. no luck to download, it stays long time at 90% (almost complete message) but then there is an error download.

It is a template I used from Adobe, it contains images that I added, the project has 11 pages, but I tried also one page only, and it doesnt work either.

[divyasin]

Hi @Sergiu Adrian35083634ecdr  ,

Thank you for reporting issue and apologies for any inconvenience caused. Can you share some more details around your project where the issue is faced? Additional information like:

1.How many images are added ?

2.Do you face issue only after adding your image or without adding your image as well ?

3.Can you share screenshot of first 2-3 pages of template used for reference ( Please remove any personal content from the screenshot)

Regards,

Divya Kumar Singh

[Sergiu Adrian35083634ecdr]

Thanks!

There are many images (around 30).

Same issue with both images or without images.

Here the screenshot of the first page:
[image: image.png]

Thanks for the support,
Sergiu

[Tarun Saini]

Hi @Sergiu Adrian35083634ecdr,

Could you please share those images with me via private message?

Regards,

Tarun