• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
28

Probleem tijdens bestanden openen

Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Als ik een bestand probeer te openen krijg ik deze melding: Er is een onverwacht probleem opgetreden. Probeer de pagina te verversen of ga terug naar Start. UUID: c3c039f4-720c-42d9-bd82-155ea8b3f489
Bug Unresolved
TOPICS
Desktop Web

Views

416

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , May 17, 2024 May 17, 2024

Je viens de trouver un moyen d'accéder à nouveau à mon projet en en créant une copie (Personnel > Fichiers > 3 points > Dupliquer). J'espère que ça marchera pour vous !

Votes

Translate

Translate
31 Comments
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

adobe said there was an update then it refreshed. now i can't open my files

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

What is this? I cant edit my project. We've encountered an unexpected problem. Try refreshing the page or return back to home. UUID: 7be36c69-b770-4227-8e2e-e4c74b8b0660

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

UUID: 3078b165-3560-4986-ad05-80ea8ea6f064

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

default37461982fb841x, I'm sorry you're having trouble. If you've not tried yet, you can clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.

^Lyn

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

I cannot open the files I have created and it keeps saying to refresh page but it doesnt work. UUID: d95f6383-f02f-48c6-ad9b-94c5fc0697fa

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Hi there,

 

Getting different error codes when I try to access my files in Adobe Express. Can't seem to edit anything, anyone had the same problem? 

Screenshot 2024-05-17 at 12.23.06.png

Screenshot 2024-05-17 at 12.20.32.png

Screenshot 2024-05-17 at 11.52.05.png

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

UUID : a6b8270e-497c-4fab-a212-42affa28088d

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Ein unerwartetes Problem ist aufgetreten. Versuche, die Seite zu aktualisieren, oder kehre zur Startseite zurück. UUID: f609ddeb-250b-4c5f-be25-6ba9e0e59171 I need help to proceed with my work ... thx

Votes

Translate

Translate

Report

Report
Community Expert ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Some files won't open, I get the message something went wrong & try to refresh or go to the home screen. Files do show up in my creative cloud, but can't open from there as well.

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Ao tentar clicar para abrir um dos meus projetos é apresentado o erra anexo.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

@Jess24421069mi7g, I'm sorry you're having trouble.

I haven't been able to replicate this issue.

If you haven't tried yet, please clear your browser cache and cookies and ensure you have installed the latest version using a different browser or incognito mode.

If this doesn't resolve the issue, try duplicating and retesting the file.

^Lyn

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Error code 69ba8bbf-4fae-4be4-97fe-41000d52aa28 keeps popping up, unable to open any project

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Not giving me access to my file, I need it now. Fix your app.

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Je n'arrive plus à accéder à mon précédent projet. Je reçois le message d'erreur suivant : "Désolés, nous avons rencontré un problème inattendu. Essayez d’actualiser la page ou retournez à la page d’accueil. UUID : ef2428f8-20aa-4dc4-8505-77c7e5def6ed" J'ai beau réactualiser plusieurs fois, le message revient toujours. Ma connexion internet est stable. J'ai vidé cache et cookie, , désactivé mes extensions de navigateur, changé de navigateur, passé en mode incognito et j'ai même essayé à partir d'un ordinateur différent, sans succès. Pouvez-vous m'aider ?

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Bij het openen van mijn bestanden krijg ik de foutmelding die te zien is in de schermopname. Het maakt niet uit welke ik probeer te openen het is bij allemaal het geval.

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

la meme pour moi!

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Liebes Support-Team, wenn ich ein bestimmtes Projekt bearbeiten möchte, kommt folgende Fehlermeldung: UUID: 51633df6-20ed-4797-9ef8-28750d86f6da Es bleibt nur die Möglichkeit die Seite zu aktualisieren (was nach mehreren Versuchen nicht funktioniert hat) oder wieder auf die Startseite zu wechseln. Was soll ich nun am besten tun? Herzliche Grüße

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

I'm trying to open my project on adobe express, it won't open and tells me to refresh the page or go back to home. I have done this multiple times but it still isn't working. this is the error code UUID: 17a067d5-0bb8-4f7c-a81f-420766ff3e0

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Hi people;

 

getting this message pop up over the last hour or two...

laptop and phone both doing this tried on home wifi which is fine and on 4G, tried to reset the firewall settings... same on Windows App and using Edge browser...

 

"We've encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: e9d2f61e-cc5b-467c-8c89-8d8f74b8fb31"

 

trying to open large working files.  Smaller / old files seem ok. HEEELLLPP??!!!

 

have hours of content and work in here.... please help!

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Je viens de trouver un moyen d'accéder à nouveau à mon projet en en créant une copie (Personnel > Fichiers > 3 points > Dupliquer). J'espère que ça marchera pour vous !

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Rachel36897065fia2_0-1715952552877.png

Does anyone know why I'm getting this everytime I try and open up a saved project. Was working fine this morning.

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Bei jedem Öffnen der Datei kommt eine Fehlermeldung. Ich komme an keine der Seiten mehr heran.

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

I keep getting this message and nothing helps: 

We've encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: 2c370e38-c6a4-4fc7-856d-6cf2e5004992

 

What should I do?

 

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Acil olarak dosyama erişip düzenlemem gerekiyor ama şu hatayı alıyorum UUID: 38ec9556-fcb1-4ff9-9f0e-b86f1ff07ab8

Votes

Translate

Translate

Report

Report