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Jazmin35631482au90
Participant
April 4, 2024

We're working on your file you will be able to download it soon error in Adobe Express

  • April 4, 2024
  • 39 replies
  • 34692 views

I am constantly having the same issue. Were you able to fix it? 

    39 replies

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    Robin25355378n4v8
    Participating Frequently
    April 30, 2024
    Over the last month, more and more often I get this message, that you are working on my file and I will be able to download it soon. I thought it was due to video files (I've been working on quiet a few reels here), but today it was just a collage with text. I am running on Chrome (I do this JUST for Adobe Express as it is not my preferred browser). Any insights on the lag time? It is super messing up my work flow.
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      default3708933181uoha
      Participant
      April 30, 2024
      When a video is created, saved and ready to be downloaded - a message 'we are working on your video' pops up - I have left the computer to render for 1.5 hours and it doesn't allow me to download. The video is saved in 'your stuff' but does not open from there when the page is left.
        A
        ahmed37086943rqxs
        Participant
        April 30, 2024

        bonjour, j ai le même problème:  "nous travaillons sur votre fichier" 

        J'utilise un pc scolaire

          M
          mandarcus1129
          Participant
          April 25, 2024
          Been sitting like this for hours...
            G
            Grishmaraj25
            Participant
            April 25, 2024
            cant be download my project due to app error
              S
              susanm63470837
              Participant
              April 20, 2024
              For some reason I can't download my business card design
                T
                tiea@grace
                Participant
                April 11, 2024
                "We are working on your file, you'll be able to download soon" Never downloads
                  D
                  default36582142uspmjh
                  Participant
                  April 7, 2024
                  I made a simple i layer IG post and it says "we are working on your picture, you can download it soon" - and I never can download it. I have a time crunch so I'm going back to Canva
                    D
                    default3651499770unha
                    Participant
                    April 4, 2024
                    Whenever I upload a video from my computer and edit the video then I get an issue to download the same file. I have screenshot the message I get when that happens.
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