Remove Background for Video is Greyed Out

[marykn]

I have a 1.2 second clip that I am trying to remove the background of and when I upload it on the web app on my laptop (Mac OS 10.15.7, Firefox 123.0 [64-bit]) the Remove Background feature is greyed out. I have tried re-uploading it to no avail. I have tried waiting a few minutes to see if it just needed more time to process to no avail. I closed the project, exited the app, and re-opened the project, but a loading circle appears in the upper right hand project window and remains circling indefinitely. I tried signing in and re-uploading the video on a different browser (Chrome 121.0.6167.139 (Official Build) (x86_64)) and the exact same thing happened. I pay for this service so it is not blocked b a paywall. Please advise.

[Ankur Jaspal]

Initially, when I removed my video's background it was working fine but for a few days it's not working. Can you help me with that problem

[Tarun Saini]

Hi there,

Could you please help us with your Adobe ID? What happens when you try to remove the video background? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Regards,

Tarun

[Nancy OShea]

If it worked before and stopped working, that could be symptom of a memory problem.

Restart your computer.

From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

[Jawad34234775f0pl]

same problem nothing is working..

[Neelamk]

Hi @Jawad34234775f0pl,

We are sorry for your difficulties. Could you please let us know what happens when you try to remove the video background? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 Also, try restarting your computer.

From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam

[nitus5428465]

Dear Adobe Support Team, I hope this message finds you well. I'm writing to report an issue I've encountered while using Adobe Express. I've noticed that the "Remove Background" option for videos does not seem to be functioning as expected. Despite following the usual steps to apply the background removal effect, the desired result is not achieved. This issue persists across multiple attempts and various video formats. I've ensured that I'm using the latest version of Adobe Express and have also checked for any compatibility issues with the video formats I'm working with. Additionally, I've restarted the app and cleared the cache, but the problem persists. As background removal is a crucial feature for my video editing needs, I would greatly appreciate any assistance or insights you can provide to resolve this issue. Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.

[Stephanie32025765jbgg]

I am having the same issue. I waited an hour for my "video to process"

[Lyn_D]

@marykn and @Stephanie32025765jbgg, I'm sorry you're having trouble. It's been some time since you last reported this issue, and I haven't been able to reproduce this error.

Please retest this and let us know how things are going.

^Lyn

[Brian38993924lss1]

It still does not work. It is grayed out for me as well. 

[innovative_Glow16B8]

This is still an issue for me and it sounds like other people too. 

[Mi_ranna5908]

Hey, I would like to remove the background of a video in adobe express. There is a tutorial on the adobe website how to do this: https://helpx.adobe.com/express/create-and-edit-videos/edit-videos/remove-background-videos.html

However I see the right button, but what ever I try, the button is grey and doesn't work! 

Can anyone help me, please 🙏 Thank you!

[daniellef17704719]

I'm having the same issue and can't figure it out.

[Glenn 8675309]

what is the size of your video?

[AkinGn]

Hello, it would be great if you can share a screenshot, since in new UI it's only possible to see the "remove background" button when the video is selected, otherwise there might be another issue, if you haven't tried with another video, I'd suggest so. I'm adding a screenshot also, feel free to update me, even if I can't help, some other expert might, happy designing!

[charlotte_7756]

I also signed up for this service to use this feature on a 45MB video and the 'remove background' option is greyed out for me too, very frustrating

[Ivan384300477xxo]

...

[Kaijukilluh2099]

Something happened to my Adobe Express. I know longer have access to the properties panel that would let me remove backgrounds from video. I've looked all over and this is all I get when I follow instructions. ( see photo) 

Also once I select a video I don't get the properties panel I used to get. 
Please help! This is pretty awful.

[thejanebradbury]

Hello @Ivan384300477xxo the free plan is just that - free, you don't have to purchase it. However, the free plan does not include video background removal. You can see a comparison of all the features on this Adobe Express plans pricing page:

https://www.adobe.com/uk/express/pricing

[Kaijukilluh2099]

Still grayed out here too! How is this still a problem?

Good thing we dont pay for... thiii.... DOH!!  >_<

[pratham_1003]

I tried removing the background of the videos 
it was working fine a day before 
But right now 23:09 IST it is Greyed and the remove background with the doggies icon is unfunctional now 

[Amy36825772ntpm]

This issue is ongoing. Experiencing it right now. 

[Glenn 8675309]

what is the length of your video? 

[Nancy OShea]

Which Adobe App or service is this related to?

For example, Premier Elements, Rush, Premiere Pro, Adobe Express, or something else?

A moderator will move this to the correct product forum for you.

[Amy36825772ntpm]

I've used it for Video frequently in the past without issue. It is a feature of AE.

[pratham_1003]

This is a issue which I am facing in ADOBE EXPRESS 
When I uploaded a video and tried to Remove its background 
but the button to remove the background was greyed and unfunctional