Participant

Generative Fill in Photoshop not working

Forum|Forum|1 year ago
September 19, 2024
13 replies
1520 views

Hi! I am doing absolutely nothing run and editing my own photos that I took of snowboards and it keeps telling me I can't use generative fill telling me I am restricted. Like I said I haven't broken any of the rules and have nothing even remotely questionable in my photos. Why is this happening?

Desktop

droopydog500

Community Manager

Hi @shirsha_9868,

There are multiple reasons you can get that message, so the resolution for the original poster might not be the same if you are getting the message. If you are getting the message, please contact customer support, as @Kevin Stohlmeyer referenced right above.

droopy

Adobe Community Expert (not an Adobe employee)

S

shirsha_9868

Participant

Did you get the solution?

daniellei4510

Community Expert

That's for sure. I was in a panic after I attempted a gen fill and I received a notification is a bright red box telling me that I was suspended from using generative ai due to violating the T&Cs. I tried again...it worked...then I continuously received notices along the lines of, "There was a problem. Please try again." When I went directly to the Firefly page, cliking any of the links opened a blank page.

Anyway, the issue was relatively short-lived but that original notice shook me up a bit.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

droopydog500

Community Manager

There apparently was a system problem last night which has since been resolved, based on the discussion I saw in the Firefly Discord. You can check on the current status of Adobe systems at: status.adobe.com.

If anyone is continuing to have problems, please let us know.

droopy

Adobe Community Expert (not an Adobe employee)

D

defaultrtaf5iy0z5oa

Participant

Bonjour, avez-vous pu résoudre ce problème, car j'ai le même depuis hier soir ?

D

defaultktqnto4qcjx6Author

Participant

after 45 minutes of trying everything, I added "full stop" in the generative fill prompt space and that actually worked. I haven't tried any more so not sure how long it will work but I have tried so many other things with no avail.

daniellei4510

Community Expert

Yes. And when it first happened to me in Photoshop, I went directly to firefly.adobe.com to see if I could create something there. But for about three minutes, when I'd click on the text to image thumbnail, the page was blank despite repeated refreshes.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

AJ Hildreth

Participant

I have an error message saying I am restricted from Firefly and my Photoshop generate fill does not work anymore.

I am trying to expand the sky and it doesn't allow me just randomly.

T

taylor_0682

Participant

Hello,

I am trying to use generative Ai to remove items (like light stands, and bounce boards) from my image and suddenly it is saying "something as gone wrong" then it says "we have restricted your access to Firefly due to a violation of out terms of use." What does this mean and how do i fix it? I have never violated anything! help!!!

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

K

ka shun364925548wfh

Participant

OMG, I have the same situation.

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