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Content Vanishing from Extension Panels

Explorer ,
Apr 04, 2024 Apr 04, 2024

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We faced a persistent issue in our recent project that involved several extension panels. Closing one extension panel window occasionally caused the content in another active extension panel to vanish.

(Ref: https://youtu.be/8icV1-ORiLU )


We investigated this issue and found that it is exclusive to Windows . After spending several hours of debugging, we found out the pattern. The issue applies to all the extensions that exist. Closing an earlier opened extension panel causes the content in the most recently opened panel to vanish. We confirmed this bug persists across several After Effects versions (from 2019 to 2024) on Windows 10.

(Ref: https://youtu.be/c-c1G9ALV0E)

 

To replicate this issue, follow these steps:

  1. Open one extension panel (A).
  2. Open another panel (B).
  3. Close panel A.
  4. Notice the content in panel B disappears

 

Our project relies heavily on using multiple panels, and this bug could frustrate users. Hope you can find a solution for this.

 

Bug Unresolved
TOPICS
UI and UX

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