Creative Cloud - Libraries not currently syncing

[SSL-ADT]

How to resolve it? I have spent more than 2 hours thus far, but nada. Unable to fix it. I'm on a MacBook Pro computer with 16 GB of memory.

What gives?

Thanks!

-Ron

[Tarun Saini]

Hi @SSL-ADT,

We're sorry to hear about this. Could you please try the steps mentioned here https://adobe.ly/4mwzyM2 and let us know if that helps.

Regards,

Tarun

[SSL-ADT]

Well, when trying to reinstall the app for MAC, I get the following content on the next page:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>RequestHeaderSectionTooLarge</Code>

<Message>

Your request header section exceeds the maximum allowed size.

</Message>

<MaxSizeAllowed>8192</MaxSizeAllowed>

<RequestId>CJA5PEG6H91BA4PM</RequestId>

<HostId>

E8RT5Q5JrL6PEpec0D5NFwWxWEMdhmdIHQNxh+WdPKfpUSCUj+H4iLHQTBydHqiHX+/py+xpVQ8=

</HostId>

</Error>

[SSL-ADT]

But, after successfully following ALL instructions and reinstalling the app twice, the problem remains there.

[Tarun Saini]

Thanks for trying the steps @SSL-ADT,

Try the step marked as the correct answer here- https://adobe.ly/3HuEP84

Let us know if that helps.

Regards,

Tarun

[SSL-ADT]

I have no intention to remove the content in my library. I need it all.

[Tarun Saini]

Thanks for your response @SSL-ADT,

I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/4llXLE1

Regards,

Tarun

[SSL-ADT]

Someone will be calling me within 48 hours, they say.

[Apostle92627]

I'm also having this problem. Not sure if it's related to my problem where it also refuses to update.

[Apostle92627]

No delete/edit button. Please disregard my last post. That works now.

[kglad]

@Apostle92627 

is everything working ok, now?